- Microsoft
Nass Bakhit
Cybersecurity Specialist
Victoria,BC
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Network Administrator talented at resolving highly technical issues efficiently to maintain uptime and increase productivity levels. Network Analyst experienced in desktop support and network configuration. Vast knowledge of client and server applications, as well as installation and configuration of desktops and servers. Proactive Network Administrator focused on cultivating positive and productive relationships both internally and externally. Excellent customer service, sales and product support abilities.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
5
5
Certifications
Work History
Service Person
BC transit
Victoria, BC
06.2021 - 01.2022
- Audited documentation to identify errors and documented findings for review and action.
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques
- Troubleshot customer service issues with methodical approach, eliminating impossible quickly and focused on implementing relevant, actionable solutions
Production Line Assembler
Schneider Electric
Victoria, BC
09.2017 - 12.2017
- Reviewed project specifications and drawings prior to assembling complex components to better understand assignments and expected deadlines.
- Performed minor maintenance on equipment to keep tools operational and detailed repair work in reports.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Instructed junior team members on protocols and procedures of each station to maximize contributions.
- Handled troubleshooting tasks and used repair methods to immediately rectify assembly line issues.
- Reviewed and verified all work was in compliance with sales orders and customer requirements.
Store Manager
Kaltm Story
N'Djamena , Chad
06.2011 - 02.2016
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Education
Diploma - ESL
Camosun College
Victoria, BC 09.2017 - 01.2019
Diploma - Information Technology - Cybersecurity Specialist
CDI College
Edmonton, AB 09.2020 - 02.2022
Skills
- Network development
Software
- Excel
- Microsoft word
Certification
- Network+
Timeline
- Network+
08-2021
- Workplace Hazard Info system
07-2021
- Bloodborne Pathogens
07-2021
Service Person
BC transit
06.2021 - 01.2022
- CCNA
12-2020
Diploma - Information Technology - Cybersecurity Specialist
CDI College
09.2020 - 02.2022
- First Aid
05-2018
Production Line Assembler
Schneider Electric
09.2017 - 12.2017
Diploma - ESL
Camosun College
09.2017 - 01.2019
Store Manager
Kaltm Story
06.2011 - 02.2016
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