Nasreen Sriranjan
Brampton,Ontario
Summary
10+ years collections/Accounts receivable experience/ Customer care
B2B Environment Collections Experience
Strong communication skills/Positive personality
Technical Skills include Word, Excel, PowerPoint, AS 400, SAP, Banner Oracle based database
Overview
25
25
years of professional experience
1
1
Certification
Work History
Associate Credit/Collections Analyst/Cash application
McKesson Canada
02.2025 - 11.2025
- Executed the full collections process, managing inbound and outbound calls and email inquiries from internal and external stakeholders.
- Addressed customer inquiries and resolved issues with professionalism and empathy.
- Provided invoices and account statements on a weekly or monthly basis as requested.
- Set up new accounts, ensuring all documentation was complete and approved by management.
- Monitored credit limits to prevent overages; implemented account blocks to secure payments.
- Performed cash application, including payment posting and reconciliation.
- Communicated with customers regarding missing remittances; traced and resolved misapplied or missing payments, processed write-offs, and offset credits.
- Conducted weekly meetings with management to report on collections and cash application progress.
- Maintained the general AR inbox, ensuring timely responses to all inquiries.
B2B collections officer
Johnson Controls
09.2021 - 04.2024
- Built trust and strong relationships with customers and Accounts Payable teams to ensure smooth collections and issue resolution.
- Managed a $1M portfolio, consistently achieving collection rates between 75%-100%, with occasional recovery from as low as 50% on accounts aged over 360 days.
- Handled all incoming and outgoing calls, providing accurate information and support regarding products and services; resolved inquiries and issues to maintain high customer satisfaction.
- Conducted collection calls to major business accounts, negotiating payment arrangements and reducing bad debt exposure.
- Led customer meetings to understand business needs, resolve disputes, and improve account performance.
- Reconciled accounts and implemented strategies to reduce delinquency and improve cash flow.
- Arranged payment schedules and monitored compliance to minimize risk.
Credit Analyst/Collection Officer
Chubb Edwards
01.2008 - 07.2020
- Led the collections team, facilitating meetings and driving resolution of outstanding issues.
- Reviewed, edited, and approved credit applications; recommended appropriate credit limits based on risk assessment.
- Performed credit checks and monitored accounts, holds on overdue balances to mitigate risk.
- Built and maintained strong customer relationships, achieving mutually beneficial outcomes.
- Negotiated payment arrangements and resolved receivables issues to reduce delinquency and bad debt.
- Collaborated with sales and internal teams to address and resolve account-related concerns.
- Reconciled accounts and managed aging reports for unpaid accounts at 90, 120, and 150+ DSO.
- Oversaw cash application processes, ensuring accurate posting and reconciliation of payments.
- Act as a liaison between management, sales team and customers.
Customer Service
Bureau Veritas Services Laboratory
01.2007 - 01.2008
- Delivered prompt and efficient responses to customer inquiries via phone and email, ensuring timely resolution.
- Addressed and resolved customer complaints and concerns professionally, maintaining high satisfaction levels.
- Maintained in-depth knowledge of company products and services to provide accurate and effective support.
- Collaborated with cross-functional teams to ensure seamless customer experience and issue resolution.
- Adhered to company policies and procedures while handling customer requests and resolving issues.
Account Receivable
407 Express Toll Route
11.2003 - 08.2006
- Posted payments accurately to customer accounts and ensured timely reconciliation.
- Tracked and resolved missing payments; managed collections for overdue accounts.
- Processed credit transfers between accounts and maintained accurate records.
- Reviewed and worked on plate acceptance reports to ensure compliance and accuracy.
- Managed billing issues and implemented solutions; initiated collection processes for past-due accounts.
Customer Service
Toronto School of Business
02.2001 - 09.2001
- Managed inbound calls to provide detailed course information, confirm start dates, and schedule evaluation appointments.
- Conducted outbound calls to follow up with prospective students and ensure timely communication.
Education
Diploma - Early Child Education & Child Psychology
St Mary's College for Women
04.2024
Supply Chain Management -
Anderson College
04.2024
Skills
- ACCOUNTS RECEIVABLES
- CUSTOMER SERVICE
- MS EXCEL
- MS WORD
- MS POWERPOINT
- SAP
- AS-400
- BANNER
- ORACLE BASED DATABASE
Certification
- DIPLOMA IN OFFICE ADMINISTRATION
- SIMPLE ACCOUNTING & BOOKKEEPING
Timeline
Associate Credit/Collections Analyst/Cash application
McKesson Canada
02.2025 - 11.2025
B2B collections officer
Johnson Controls
09.2021 - 04.2024
Credit Analyst/Collection Officer
Chubb Edwards
01.2008 - 07.2020
Customer Service
Bureau Veritas Services Laboratory
01.2007 - 01.2008
Account Receivable
407 Express Toll Route
11.2003 - 08.2006
Customer Service
Toronto School of Business
02.2001 - 09.2001
Diploma - Early Child Education & Child Psychology
St Mary's College for Women
Supply Chain Management -
Anderson College