Nasreen Choudhury
Oakville,Canada
Summary
Professional with significant background in customer service management prepared for this role. Skilled in conflict resolution, communication, and team training. Strong focus on collaboration and delivering results, reliably adapts to changing needs. Known for fostering positive team environments and enhancing customer satisfaction.
Overview
11
11
years of professional experience
Work History
Assistant Customer Service Manager
Fortinos Supermarket
06.2023 - Current
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Coordinated staff schedules to maintain optimal coverage for the business.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Managed challenging situations involving dissatisfied customers with diplomacy while maintaining professionalism under pressure.
- Reduced employee turnover by fostering a positive, supportive atmosphere that encouraged professional growth and increased job satisfaction.
- Conducted regular performance evaluations for team members, providing constructive feedback and coaching as needed to support professional growth.
- Reviewed submitted documents to check compliance and enforce recordkeeping policies.
- Developed strong relationships with clients, ensuring a positive experience and cultivating repeat business.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Jr Assistant Customer Service Manager
Fortinos
11.2015 - 12.2023
- Checkout customers with their groceries, helps with general questions or concerns at Customer Service Desk or when customer insists to speak to a manager
- Returns/Exchanges, directing calls, selling OLG Lottery and assisting with any other customer inquiries
- Assist Cashiers with price adjustments, integrity general cash questions, voiding items and entering codes
- Trained employees on cash handling in produce and bakery departments
- Counts all cash registers at the end of the night making sure they are balanced and that all other nightly duties are done and ready for the next day
- Cash Office duties of balancing the safe, price changes, store expenses, Garda world ordering and receiving, etc.
- Made schedule for all front end staff
- Interviewed new cashiers to hire
- Attended store meetings and calls for front-end
- On the health and safety committee, assisted with health and safety walks through each department, took notes in the meeting with franchisee and other staff
- Manage an Open, close and mid shift for front-end department directing cashiers and counters on the closing and opening duties during each day
- Ordering supplies in SAP and distributing them to my department
Cashier and Sales Floor Associate
Target Canada
11.2014 - 04.2015
- Customer Service, directed customers to appropriate departments
- Went above and beyond advising customers and co-workers on my product knowledge with cosmetics
- Zoned sales floor
- Put re-shop back onto the sales floor
- Unpacked merchandise and stocked shelves
Education
Child and Youth Work
Mohawk College
08.2014
White Oaks Secondary School
06.2011
Skills
- Works well independently and as a team, great with children, active listener
- Great communication skills, fast learner, trustworthy, honest
- Artistic and creative
- Cash handling
- Customer engagement
- Customer relations
- Training and mentoring
- Schedule management
- Conflict resolution
- POS system operations
- Account management
- Proficient in [Sweda-Mart, BOSS, SAP, Persona and Excel]
Timeline
Assistant Customer Service Manager
Fortinos Supermarket
06.2023 - Current
Jr Assistant Customer Service Manager
Fortinos
11.2015 - 12.2023
Cashier and Sales Floor Associate
Target Canada
11.2014 - 04.2015
Child and Youth Work
Mohawk College
White Oaks Secondary School
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