NASREEN CERFONTEYN
Burnaby,Canada
Summary
A reliable customer service and administrative expert with a background in managing dynamic work settings and adjusting to evolving daily demands. Proficient in providing customers with exceptional service through careful attention to detail and a dedicated work approach. Actively pursues chances to surpass expectations, streamline operations, and improve customer satisfaction.
Overview
7
7
years of professional experience
Work History
Administrative Coordinator
Tai Beauty Group
02.2023 - Current
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Supported project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates.
- Prepared detailed documents and reports in adherence administrative processes.
- Maintained databases and contact lists to keep important contact information accurate and up to date.
- Securing deals with subscription boxes /building relations.
- Handled all customer service calls , complaints and orders
- Wholesale sales and customer service
- Retail submissions,listings , e-comm relations
- Collaborated with cross-functional teams to achieve project objectives within tight timelines.
- Provided training for new hires customer service & wholesale
SALES TEAM MANAGER
SelectraUK
04.2019 - 10.2022
- Dealing with guest building strong relationships
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Managed high-volume of inbound and outbound customer calls
- Managed customer expectations by clarifying needs, identifying options and recommending products and services
- Maintained strong call control and quickly worked through scripts to address problems
- Arranging monthly training sessions for teams.
CUSTOMER SERVICE ASSISTANT
Renaissance hotel downtown
09.2016 - 11.2018
- Connected with customers online and over phone to answer questions, conduct follow-ups and confirm appointments
- Documented call encounter details and updated customer information in CRM software
- Handled external inquiries during peak periods to reduce wait times and maximize customer satisfaction
- Liaised with management to stay updated on product knowledge and informed of changes in company policies
- Keyed and retrieved information in CRM and order processing system.
Education
CERTIFICATE - TEACHING -
Early Learning training center
Port Elizabeth, Eastern cape07.2012
HIGH SCHOOL DIPLOMA -
Chapman High School
Port Elizabeth, Eastern Cape11.2010
Skills
- Easily adapts to changes in work environment
- Responsible and organized
- Works well in a team
- Sales&communication
- Maintaining client Relationships
- Working well under pressure
- Patient and understanding
- Quick learner
- Self motivated
- Coaching and Mentoring
- Quality Assurance
- New Hire Orientation
- Team Collaboration
Languages
english
Native or Bilingual
Afrikaans
Professional Working
Spanish
Limited Working
Timeline
Administrative Coordinator
Tai Beauty Group
02.2023 - Current
SALES TEAM MANAGER
SelectraUK
04.2019 - 10.2022
CUSTOMER SERVICE ASSISTANT
Renaissance hotel downtown
09.2016 - 11.2018
CERTIFICATE - TEACHING -
Early Learning training center
HIGH SCHOOL DIPLOMA -
Chapman High School
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