Nasratkamal Tinat
Toronto,ON
Summary
Accomplished IT professional with a proven track record at The North Construction Company, enhancing system efficiency and user productivity through expert hardware installation and exceptional problem-solving skills. Achieved significant operational improvements and cost savings for the Swedish Committee for Afghanistan by developing custom IT solutions and optimizing helpdesk performance.
Developed technical support skills in fast-paced IT environment, focusing on troubleshooting, system maintenance, and user support. Adept at quickly diagnosing and resolving technical issues, with strong emphasis on customer satisfaction and efficiency. Looking to transition into new field, leveraging transferable skills in problem-solving and technical aptitude.
Overview
6
6
years of professional experience
Work History
IT Support Technician
The North Construction Company
01.2022 - 04.2023
- Streamlined IT processes for increased efficiency and reduced downtime.
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
- Employed remote support tools effectively for efficient troubleshooting of offsite issues.
Data Entry Clerk
Ministry of Foreign Affairs of Afghanistan
12.2020 - 08.2021
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
IT Manager
Swedish Committee for Afghanistan
01.2017 - 12.2020
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
Education
Bachelor of Science - Computer Science
Rana University
Afghanistan04-2022
Skills
- Hardware installation
- Remote desktop support
- Operating system support
- Help desk support
- Network administration
Cloud infrastructure
Network Administration
Microsoft Windows Server
Linux
Active Directory
Cybersecurity
LAN
Languages
English
Full Professional
Persian
Native or Bilingual
Accomplishments
- Promoted to Senior Help Desk after [2] months of employment.
Interests
- Participating in cultural exchange programs and homestays
- Video Game Design
- App Development
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Team Sports
- Enjoy participating in [GYM] for overall physical and mental well-being
Timeline
IT Support Technician
The North Construction Company
01.2022 - 04.2023
Data Entry Clerk
Ministry of Foreign Affairs of Afghanistan
12.2020 - 08.2021
IT Manager
Swedish Committee for Afghanistan
01.2017 - 12.2020
Bachelor of Science - Computer Science
Rana University
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