Nassra Dandal

• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Processed customer orders and accurately handled payment transactions.
• Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.

• Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
• Supported students in developing social skills through structured activities and positive reinforcement techniques.
• Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
• Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.

Customer Service Representatives provide customer service in English and a foreign language. Essential duties are taking phone calls, answering to customer inquiries, translating documents, solving customer issues, and reporting to managers.

Responded to over 85 customer calls daily and solved 90% of their concerns.

• Come up with a new idea that improved things
• Developed or implemented new procedures or systems
• Worked on special projects
• Contributed to good customer service