NASRA AWAN
Mississauga,ON
Summary
I am a highly motivated individual with a passion for delivering excellent customer service. I am skilled in problem-solving, active listening, and communication, seeking to leverage these abilities in an entry-level position at a forward-thinking company . I believe in fostering a positive, growth-oriented environment, underpinned by effective record maintenance and a commitment to continuous improvement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
SUBJECT TEACHER
Olive Grove School
12.2023 - 03.2024
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Ensured alignment between lesson objectives, instructional materials, and assessments through careful planning and ongoing review of curriculum materials.
- Documented attendance, assignments, grades and participation for over [Number] students.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Built strong relationships with students, parents, and colleagues to foster a positive school culture focused on collaboration and continuous growth.
- Used [Software] to upload student grades and absence data into district computer systems.
- Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.
- Collaborated with parents, administrators and counselors to develop improvement plans for struggling students.
Customer Service Representative
APSAC
12.2019 - 03.2023
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
Education
Bachelor of Science - PRE MEDICAL
UNIVERSITY OF PUNJAB
PAKISTANMaster of Arts - English Language And Literature
UNIVERSITY OF PUNJAB
PAKISTANSkills
- Strong inter-personal and intra-personal communication skills
- Record maintenance
- Product management
- Problem-Solving Skills
- Clear Communication
- Friendly Attitude
- Empathy
- Business Acumen
Languages
English
Full Professional
Certification
- Worker 's Health and Safety Awareness
- Ontario Human Rights Code Of Conduct
- Volunteering And Accessibility
- Human Rights Code With Disability Act
Timeline
SUBJECT TEACHER
Olive Grove School
12.2023 - 03.2024
Customer Service Representative
APSAC
12.2019 - 03.2023
Bachelor of Science - PRE MEDICAL
UNIVERSITY OF PUNJAB
Master of Arts - English Language And Literature
UNIVERSITY OF PUNJAB
- Worker 's Health and Safety Awareness
- Ontario Human Rights Code Of Conduct
- Volunteering And Accessibility
- Human Rights Code With Disability Act
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