Nasra Abdurahman
Detroit,United States
Summary
Travel is my Passion. Under the Umbrella of the Emirates Airline Group in Dubai. Over a decade of expertise in Corporate and luxury travel planning. In the United States volunteered to Nonprofit Organizations such as Positive Growth In the State of Georgia and Over the Phone Translation in the State of Maryland as a language Translator. I have a proven track record of delivering bespoke experiences, I bring a deep understanding of the industry's best practices and cutting-edge GDS systems. My ambition and dedication have been instrumental in consistently exceeding sales targets and fostering lasting relationships with high-net-worth clients.
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Reservations/Sales Supervisor HRG-Formally known Business Travel International Dubai
Emirates Airline Group
- Company Overview: Emirates is a major airline based in Dubai, United Arab Emirates, that flies to over150 destinations across six continents
- Emirates is the world's largest international airline and the largest airline in the Middle East
- It has a fleet of over250 aircraft, including the world's largest fleet of Airbus A380s and Boeing777s
- Emirates is known for its luxurious amenities, award-winning in-flight entertainment, and regionally inspired cuisine
- It also has a multi-lingual cabin crew from over130 nationalities
- Successfully lead a team Orchestrated high-end travel experiences tailored to affluent client specifications
- Managed over hundreds of corporate and luxury itineraries annually with meticulous attention to detail and quality
- Increased customer satisfaction rate by25% through personalized service and proactive issue resolution, enhancing client loyalty and retention
- Spearheaded the integration of GDS technologies, resulting in a30% reduction in booking times and a more streamlined reservation process
- Negotiated exclusive deals with premium vendors, securing on average15% better rates for our clients compared to standard industry offers
- Cultivated a strong personal brand as a luxury travel advisor, contributing to a20% year-over-year revenue growth for the company
- Converted a200,000 Business contract to a lucrative2,000,000 contract in one physical year
Senior Travel Consultant
Dnata Travel Dubai
- Managed a portfolio of80+ high-net-worth clients, delivering bespoke international travel packages
- Pioneered the adoption of Virtuoso network partnerships, amplifying luxury service offerings by connecting with top-tier travel advisors and suppliers
- Executed targeted outreach programs that expanded repeat business by35% within one fiscal year
Airline systems
General Sales Agent Dubai
- Successfully Managed Central Reservations systems for British Airways, Air Malta and Gulf Air to name a few
- Facilitated seamless travel experiences by providing round-the-clock support to clients during their journeys
- Completed preflight an released the final passenger Manifest to the Airport team
Travel Advisor and Sales
World Travel Holdings
- Designed personalized travel experiences for a diverse clientele
- Deployed expert knowledge of GDS systems to enhance booking efficiency and accuracy
- Established key partnerships with local Cruise operators, creating unique destination activities
Restoration Specialist
Fast Brothers
09.2017 - 01.2025
- Educated clients about proper maintenance practices after completion of projects, prolonging the life of restored structures.
- Coordinated with local authorities for necessary permits and inspections, ensuring compliance with building codes and regulations.
- Enhanced project efficiency by managing a team of skilled workers and ensuring proper allocation of resources.
- Provided expert consultation services for property owners seeking advice on potential restoration projects, offering tailored recommendations based on specific needs.
Translator and Interpreter
Over the Phone
04.2017 - 08.2017
- Enabled smoother negotiations for clients with foreign counterparts by offering real-time interpretation support.
- Upheld strict confidentiality guidelines when handling sensitive information or classified documents for clients.
- Expanded client base through consistent delivery of high-quality translation and interpretation services.
Translator and Interpreter
Positive Growth
01.2017 - 04.2017
- Translated documents from [Language] to [Language].
- Enabled smoother negotiations for clients with foreign counterparts by offering real-time interpretation support.
- Upheld strict confidentiality guidelines when handling sensitive information or classified documents for clients.
- Improved cultural understanding among colleagues by providing language training sessions and workshops on foreign customs and practices.
- Demonstrated cultural sensitivity and adaptability during interpretation assignments, fostering positive relationships with clients from diverse backgrounds.
- Enabled effective communication between doctors and patients with limited English proficiency by interpreting medical appointments accurately.
- Interpreted spoken and written languages other than English and vice versa.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
Education
Bachelor’s degree - Business Administration in Travel and Tourism
Lorenzo University
03.2013
Skills
- Project Management
- Annual Reviews
- Global Reservations Distribution Systems
- Customer Relationship Management
- Human Resource Integration
- Conflict Resolution
- Luxury Travel Planning
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Strategic planning
- Inventory control
- Staff development
- Staff discipline
- Analytical thinking
- Team building
- Processes and procedures
- Operations management
- Process improvement
- Process monitoring and improvement
- Project management
- Relationship building
- Schedule development
- Public speaking
- Priority management
- Conflict resolution
- Expectation setting
- Negotiation
- [Software] experience
- Business administration
- Verbal and written communication
- Coaching and mentoring
- Policy and procedure development
- Task delegation
- Quality control
- Workflow management
- Employee development
- Risk management
- Staff education
- Department organization
- Multitasking Abilities
- Problem-solving
- Teamwork and collaboration
- Time management
- Excellent communication
- Adaptability and flexibility
- Effective communication
- Organizational skills
- Active listening
- Professionalism
- Interpersonal skills
- Self motivation
- Adaptability
- Reliability
- Task prioritization
- Written communication
- Quality assurance
- Process analysis
- Interpersonal communication
- Quantitative skills
- Team collaboration
- Problem-solving abilities
- Teamwork
- Team leadership
Accomplishments
- Collaborated with team of 5 in the development of New corporate client.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved 75% by completing 80% with accuracy and efficiency.
- Supervised team of 10 staff members.
Certification
- Certificate: Computer Courses Kenya Duty Free, Nairobi
- Certificate: Reservations and Ticketing Air Malta, British Airways, Emirates and Gulf Air in Dubai
- Certificate: GDS Galileo,Saber,Amadeaus
- Certificate: Contact Centre operations
- Telephone techniques.
- Human Resource Integration.
- Conflict Resolution.
LANGUAGES
English Advance.
Swahili Advance Mother Tongue.
Arabic Advance
English
Native or Bilingual
Interests
- Enjoy participating in [activity] for overall physical and mental well-being
- I participate in low-impact exercises to strengthen core muscles
- Mindfulness Practices
- Swimming
- Regularly practice mindfulness and meditation for overall wellness
Timeline
Restoration Specialist
Fast Brothers
09.2017 - 01.2025
Translator and Interpreter
Over the Phone
04.2017 - 08.2017
Translator and Interpreter
Positive Growth
01.2017 - 04.2017
Reservations/Sales Supervisor HRG-Formally known Business Travel International Dubai
Emirates Airline Group
Senior Travel Consultant
Dnata Travel Dubai
Airline systems
General Sales Agent Dubai
Travel Advisor and Sales
World Travel Holdings
Bachelor’s degree - Business Administration in Travel and Tourism
Lorenzo University
Similar Profiles
Eduardo Jr RoncoEduardo Jr Ronco
Facilities Officer at Emirates Group, Emirates AirlineFacilities Officer at Emirates Group, Emirates Airline
KENNETH OPOKU BOATENGKENNETH OPOKU BOATENG
Customer Service Cum Aviation Security at EMIRATES AIRLINE (TGSS) - Emirates Group SecurityCustomer Service Cum Aviation Security at EMIRATES AIRLINE (TGSS) - Emirates Group Security
Anastasiia OgnevaAnastasiia Ogneva
Cabin Crew at Emirates AirlineCabin Crew at Emirates Airline
Deandre PowersDeandre Powers
Pallet Jack Operator at LG Electronics IncPallet Jack Operator at LG Electronics Inc
Justin MerrittJustin Merritt
Quality Control Inspector at CER Group NAQuality Control Inspector at CER Group NA