Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Nasiyeh Nour

Ottawa

Summary

Amiable IT Support Specialist ready to work with technical and non-technical personnel to rapidly discern root causes and correct disruptive issues. Consistent provider of friendly internal worker and external customer interactions. Combined deep technical knowledge with amicable demeanor to support both exceptional resolution and satisfaction metrics.

Overview

8
8
years of professional experience
1
1
Certification

Work History

IT Support Technician

Shared services canada
10.2021 - 11.2023
  • Networking understanding, Active Directory and Exchange account management, computer hardware and software troubleshooting, VOIP/telephony support, mobile device support, networked multi-function printer repair, audio visual/meeting/collaboration system support, and IT service equipment.
  • Experience with MS Office 365, ICE Bar, HCCS Support Apps, SAP, Blackberry Enterprise & EMDM, Windows/Software upgrades, Cisco, software implementation, Remote Desktop Services, and remote networking tools, as well as knowledge of supporting and configuring different client-side applications and software.

TD BANK

Customer Service Represenative
04.2020 - 09.2021
  • Process financial transactions like deposits, withdrawals and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
  • Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
  • Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities

Poll clerk, Sales Representative

Election Canada, LTS, Ledcor Technical Services, Telus Communications Inc
06.2015 - 10.2016
  • Assisted the deputy returning officer to set up and open the polling station
  • Assisted the deputy returning officer to ensure that voting proceeds in an orderly fashion
  • Located elector's name on the list
  • Maintaining confidentiality of all collected votes
  • Ensuring list was kept up to date
  • Assisted with counting the ballots

Education

Diploma Obtained -

École Secondaire Publique Gisèle
01.2019

Skills

  • Microsoft Word, Excel, PowerPoint and Outlook Access usage
  • Hardware upgrades
  • Able to work within a fast-paced office environment
  • Ability to work well independently and as part of a team
  • Effective time management skills: ability to effectively handle multiple tasks and demands
  • Exceptional organizational skills: ability to adapt to changing and demanding work settings and able to work effectively under pressure to manage competing priorities and meet tight deadlines
  • Strong leadership skills and ability to communicate effectively due to excellent interpersonal skills: always takes initiative, persistent and hardworking
  • Experience in customer service: client friendly and creates positive relations while assuring clients satisfaction
  • Experience in financial services and in operational risk management
  • Ability to use large database systems and finding relevant information efficiently
  • Technical Troubleshooting

Accomplishments

  • Certificated in First Aid CPR C
  • Secret Clearance (Level 1)
  • Accomplished LIT (Leadership in training)
  • Certificated High Five (principles of healthy child development).

Certification

High-Five Certification AODA certification First Aid and CPR certification CORE certification ALP(Advanced Leadership Training)

Timeline

IT Support Technician

Shared services canada
10.2021 - 11.2023

TD BANK

Customer Service Represenative
04.2020 - 09.2021

Poll clerk, Sales Representative

Election Canada, LTS, Ledcor Technical Services, Telus Communications Inc
06.2015 - 10.2016

Diploma Obtained -

École Secondaire Publique Gisèle
High-Five Certification AODA certification First Aid and CPR certification CORE certification ALP(Advanced Leadership Training)

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Nasiyeh Nour