CRM
Hi, I’m
NASIR UDDIN
Customer Service
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
years of professional experience
4
Languages
Work History
Volunteer Work
Daily Bread Food Bank
04.2024 - Current
Job overview
- Helped visitors pick out food items from donations.
- Maintained cleanliness of resale shop by organizing, sorting stock items, and cleaning facility.
- Provided compassionate customer service, assisting clients in selecting groceries based on individual needs and dietary restrictions.
- Collaborated with fellow volunteers to deliver punctual, friendly service.
- Worked with leadership staff and special committees to define volunteer mission and set standards.
- Scheduled and organized training sessions for volunteers to develop skills and knowledge.
Volunteer Work
City Cultural Events
03.2024 - Current
Job overview
- Actively participated in staff meetings, contributing ideas for process improvement and program development strategies.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Supported public relations efforts by representing the organization at various community events, building positive relationships with potential supporters.
Team Leader
Genex Infosys Limited ( Call Center )
07.2017 - 09.2022
Job overview
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer calls and emails to answer questions about products and services.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Business Development Officer
Banglalink Digital Communications Ltd
01.2016 - 10.2018
Job overview
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Sales And Service Executive
Grameenphone Limited (Telecom Operator )
10.2013 - 08.2015
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Updated account information to maintain customer records.
- Tracked customer service cases and updated service software with customer information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Service Executive
Robi Axiata Limited (Telecom Operator )
03.2010 - 11.2012
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services, and company information.
Supervisor
PRAN-RFL Group
02.2009 - 10.2010
Job overview
- Exceeded daily production targets consistently due to efficient time management skills and strong attention to detail.
- Carefully packaged finished products and prepared for shipment.
- Ensured products met company standards through meticulous quality control inspections, resulting in fewer returns or defects.
Education
EShikhon IT Training InstituteDhaka,bangladesh
No Degree from Cisco Certified Network Associate (CCNA)
05.2001
Uttara Town CollegeDhaka,Bangladesh
Bachelor of Business Studies from Business Management
05.2001
Skills
Customer Service
Active Listening
Product Knowledge
Call Management
Data Entry
Problem-solving abilities
Call center experience
Customer Relations
Microsoft Excel
Live chat support
Technical Support
CRM software proficiency
Software
VOS
Microsoft
Timeline
Daily Bread Food Bank
Volunteer Work
04.2024 - Current
City Cultural Events
Volunteer Work
03.2024 - Current
Genex Infosys Limited ( Call Center )
Team Leader
07.2017 - 09.2022
Banglalink Digital Communications Ltd
Business Development Officer
01.2016 - 10.2018
Grameenphone Limited (Telecom Operator )
Sales And Service Executive
10.2013 - 08.2015
Robi Axiata Limited (Telecom Operator )
Service Executive
03.2010 - 11.2012
PRAN-RFL Group
Supervisor
02.2009 - 10.2010
EShikhon IT Training Institute
No Degree from Cisco Certified Network Associate (CCNA)
05.2001
Uttara Town College
Bachelor of Business Studies from Business Management
05.2001