NASIR KHAN
Kitchener,Ontario
Summary
Accomplished System Analyst with a proven track record at IT Lands, adept in Azure AD-Entra ID and fostering team collaboration. Excelled in migrating workloads to Azure, enhancing system scalability and security. Skilled in Microsoft 365 and effective problem-solving, consistently improving IT service delivery by over 30%.
Overview
8
8
years of professional experience
1
1
Certification
Work History
SYSTEM ANALYST
IT Lands
Frankfurt, Germany
02.2022 - Current
- Company Overview: Remote IT support services
- Website not provided
- Created new user accounts in Microsoft Azure (Entra ID), Disabled user accounts for ex-staff (Password removal)
- Password reset service/Group maintenance, add/remove users from groups
- Administered Azure subscriptions, configure Azure Active Directory, and manage resource groups and group policies
- Migrated the on-premises workloads to Azure cloud based on the requirement
- Design and deploy Azure Backup and other Confidential backup solutions for Azure
- Strong design and live migration experience from on-premises to Azure laaS & PaaS
- Azure network experience, VPN and Express route, Azure DNS, Traffic Manager, and Load Balancers
- Responsible for systems and application performance monitoring
- Implementation experience on AD B2C Custom Ul and Custom Attributes, Role based access (RBAC) and AD Groups
- To ensure the availability, performance, scalability and security of production systems
- Responsible for managing network storage in Azure
- Exchange Server 2010,2013, and 0365 for a user base spread across multiple environments and time zones
- Conducted Exchange server 2013 datacenter fail over test
- Coordinated with AD team, backup team, network team to resolve problems related to Exchange Issues
- Remote IT support services
- Website not provided
- Environment: SQL DB |TCP/IP | Windows Active Directory | MS Azure AD / Entra ID | MS-365 | Gmail | WIN Server 2012R2/2016/2022
IT SUPPORT ADMINISTRATOR
Johnson Controls Inc.
07.2020 - 10.2021
- Company Overview: Global leader in building technologies and solutions
- Website not provided
- Provided first-line technical support to end users, including diagnosing hardware, software, and network issues
- Installed, configured, and maintained computer systems, hardware, and software applications
- Assisted with managing user accounts, permissions, and permissions/access controls in Active Directory and other platforms
- Monitored and responded to service desk requests in a timely manner, assisted in managing backups, antivirus, and system updates
- Implemented and managed automated support systems to enhance efficiency
- Collaborated with cross-functional teams to improve IT service delivery
- Conducted training sessions for staff on new software and technologies
- Monitored and analyze system performance to identify improvement opportunities
- Developed and update IT support documentation and knowledge bases
- Participated in agile project teams to support IT infrastructure projects
- Provided remote support using virtual collaboration tools and platforms
- Mentored junior IT staff to enhance team capabilities and knowledge
- Global leader in building technologies and solutions
- Website not provided
- Environment: Microsoft 365 | Outlook | Linux | TCP/IP | LAN/WAN | Windows Active Directory | Group Policy | Organizational Units-OU’s | Hyper-V | TCP/IP | DNS | DHCP | Virtual Machines | Windows OS 7/10/11 | Windows Server 2012R2/2016/2022 | Zendesk
SYSTEM ADMINISTRATOR (Windows Active Directory)
RSM Canada LLP
02.2019 - 02.2020
- Company Overview: Leading provider of audit, tax, and consulting services
- Website not provided
- Created User accounts using active directory services
- Worked with Forests and Domains; Restructuring a Forest and Renaming Domains
- Maintained the Group Policy infrastructure based on the policies and guidelines provided
- Worked with Group Policies, Managing Active Directory users, groups, & polices
- Developed organizational units in Active Directory (AD) and managed user security with group policies
- Created and maintained email addresses and distribution lists in MS Exchange
- Managed Group Policy Objects (GPOs) throughout the Active Directory (AD) enterprise
- Assisted with implementing solutions for hardware and software
- Implement common preventive maintenance practices for hardware and software
- Worked with a highly secure environment using RSAT tools
- Compiled data to assist technical writers with IT new hire manuals and prepared data to report to testers for system enhancements
- Assisted in management and support of internal and external DNS systems
- Assist in management and support of internal DHCP architecture and scoping
- Worked with Global Catalog Servers and Schema
- Leading provider of audit, tax, and consulting services
- Website not provided
- Environment: Outlook | LAN/WAN | Windows Active Directory | Group Policy | TCP/IP | DNS | DHCP | Helpdesk Plus | User Account Mgmt
- | Virtual Machines | Windows Operating System 7/10 | Windows Server 2012R2/2016/2022
IT SUPPORT TECHNICIAN
Hicks Morley LLP
03.2017 - 12.2018
- Company Overview: A leading Canadian law firm
- Website not provided
- Installed, configured, and maintained computer systems, hardware, and software applications
- Assisted with managing user accounts, permissions, and permissions/access controls in Active Directory and other platforms
- Troubleshoot and resolved network issues, including connectivity problems and Wi-Fi support
- Maintained and update IT asset inventory, including computers, peripherals, and software licenses
- Created, updated and tracked support tickets using the firm’s incident management tool
- Responded to users experiencing difficulties with computer
- Created and managed application integrations for identify and access management
- A leading Canadian law firm
- Website not provided
- Environment: Windows Active Directory | Group Policy | SCCM/Endpoint | Virtual Machines | Windows Operating System 7/10 | Word | Outlook
Education
Bachelors - Commerce
University of Karachi
Skills
- Azure AD-Entra ID
- Hyper-V
- Microsoft 365
- SCCM
- VMware
- Word
- Excel
- Outlook
- Windows 7/10/11
- SharePoint
- SQL DB
- HTML
- Windows Active Directory
- Group Policies
- DNS
- DHCP
- TCP/IP
- LAN/WAN
- Helpdesk Plus
- Zendesk
- SDLC
Certification
- Advanced Excel | ICIT Canada
- Certified Scrum Team Member (scrum-institute.org)
- Certified Scrum Master
- Citrix Certified Administrator
- Microsoft Certified Azure Administrator
- Microsoft Certified Azure Solution Expert
Timeline
SYSTEM ANALYST
IT Lands
02.2022 - Current
IT SUPPORT ADMINISTRATOR
Johnson Controls Inc.
07.2020 - 10.2021
SYSTEM ADMINISTRATOR (Windows Active Directory)
RSM Canada LLP
02.2019 - 02.2020
IT SUPPORT TECHNICIAN
Hicks Morley LLP
03.2017 - 12.2018
Bachelors - Commerce
University of Karachi
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