NASIR AZIZI
Maple Ridge,BC
Summary
Customer service and project coordination professional with a background in high-volume inbound and outbound support, issue resolution, and customer retention. Bringing strong communication skills, accurate documentation, and experience supporting technical teams and network rollout planning in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
HKL Health Supplies
01.2016 - Current
- Managed high volumes of inbound and outbound calls, ensuring consistent service quality.
- Provide accurate information and resolve customer inquiries efficiently.
- Identified and assessed customer needs, enhancing satisfaction and retention.
- Followed communication procedures and guidelines to maintain compliance.
- Developed strategies to generate sales leads through targeted outreach efforts. and contribute to team sales targets.
Sales Representative
Sears Canada
12.2015 - 01.2016
- Guided customers in product and service selection, enhancing their purchase experience.
- Resolved customer concerns by identifying issues, determining solutions, and ensuring follow-up.
- Managed customer adjustments and ensured financial records remained accurate.
- Operated POS systems and handled cash register opening and closing procedures.
- Compiled product and service reports through analysis of customer information to inform future offerings.
Project Coordinator / Project Manager (Network Rollout Department)
Afghan Wireless Communication Company
09.2008 - 12.2013
- Planned and implemented project goals and deliverables for network rollout initiatives, ensuring timely execution.
- Developed comprehensive project plans and managed resource requirements to align with project timelines.
- Coordinated project staff, directing daily assignments and providing support to enhance project workflow.
- Guided engineers and technical staff to ensure effective resource utilization.
- Conducted project evaluations and assessed outcomes to ensure alignment with objectives.
Regional Sales Supervisor
MTN Afghanistan
03.2006 - 09.2008
- Coordinated sales activities with marketing, accounting, logistics, and technical teams to enhance collaboration and streamline processes.
- Identified customer needs and recommended targeted products and services to increase sales effectiveness.
- Promoted organizational products and services by clearly articulating key advantages to improve customer understanding and engagement.
- Delivered timely and high-quality service to customers across multiple regions.
- Provided management with reports on customer trends, competitive activity, and market opportunities.
Administrative Assistant (Network Rollout Department)
Afghan Wireless Communication Company
05.2004 - 03.2006
- Coordinated schedules of meetings and appointments for department leadership to ensure efficient time management.
- Supervised administrative staff, enhancing daily office operations through effective support and guidance.
- Answered phone calls and handled internal and external communications.
- Managed preparation and submission of expense forms and purchase requisitions to streamline financial processes.
- Managed inventory of stationery and office supplies
Education
Bachelor of Business Administration -
Khana-E-Noor Institute of Higher Education
Kabul, Afghanistan01-2014
Honors High School Diploma -
Azrat-e-Ibrahim Khalilullah
Kabul, Afghanistan01-2003
Skills
- Call center operations
- Sales & Lead Generation
- Sales strategy
- Sales reporting
- Customer Satisfaction
- Complaint resolution
- Conflict resolution
- Team Collaboration
- Reporting & Documentation
- Microsoft Office (Advanced)
- Call center systems
- Time management
CORE SKILLS
Multilingual: English, Persian, Hindi, Pashto, German (Beginner)
Timeline
Customer Service Representative
HKL Health Supplies
01.2016 - Current
Sales Representative
Sears Canada
12.2015 - 01.2016
Project Coordinator / Project Manager (Network Rollout Department)
Afghan Wireless Communication Company
09.2008 - 12.2013
Regional Sales Supervisor
MTN Afghanistan
03.2006 - 09.2008
Administrative Assistant (Network Rollout Department)
Afghan Wireless Communication Company
05.2004 - 03.2006
Bachelor of Business Administration -
Khana-E-Noor Institute of Higher Education
Honors High School Diploma -
Azrat-e-Ibrahim Khalilullah