Summary
Overview
Work History
Education
Skills
Languages
Certification
Interests
Timeline
Achievements
Generic

Nasir Al-Salman

Ottawa

Summary

Results-driven Restaurant Operations Manager with 10 years of experience enhancing operational effectiveness and guest satisfaction in fast-paced environments. Proven ability to lead teams, streamline processes, and implement innovative strategies that drive profitability. Eager to cultivate a high-performance culture that prioritizes exceptional service and operational success.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Operations Manager

Dairy Queen Grill & Chill
12.2023 - Current
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Increased profit by streamlining operations.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Analyzed and reported on key performance metrics to senior management.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

General Manager

Wendys
06.2020 - 11.2023
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Managed budget implementations, employee evaluations, and contract details.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Developed and implemented strategies to increase sales and profitability.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Store Manager

TIM HORTONS
01.2013 - 2020
  • Provided fast and efficient customer service and adhered to work policies and procedures by following "Always Fresh" standards as well as speed of service targets
  • Properly followed receiving truck orders and maintaining the first-in, first out rotation known as "FIFO".
  • Attended Speed of Service as well as Food Safety meetings (Food Safety Certified)
  • Have Knowledge of the baking process as well as the bake less more often procedure
  • Always followed SET (Smile, Eye Contact, and Thank you) after each guest places their order to ensure customer satisfaction and maximize profits at all times.
  • Assisted Manager and store owner in hiring the right people and putting a great drive-thru and store front team
  • Dealt with cash handling procedures such as changing tills, bank deposits as well as using Clearview and Tapp
  • Trained & Coached new staff/management
  • Responsible for ordering, inventory, deposits, waste, production, elearning & coaching, as well as basic P&L
  • Scheduling and the use of different applications for ordering and much more
  • Completed point of sale opening and closing procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Operations Manager/Human Resource Recruiter

CONVERGYS
05.2006 - 08.2008
  • Analyze performance results and implement department improvements
  • Plan for upcoming organizational needs and implement strategies in a proactive manner
  • Analyze and maintain all Client Service Level Agreements
  • Ensure department operates efficiently according to client and company measures
  • Maintain understanding of client specific training
  • Resolve escalated customer complaints
  • Determine appropriate staff-mg levels and implement strategies to ensure the efficient operation of the department
  • Work with support departments to ensure staffing strategies are effectively executed
  • Achievement of budgetary measurements
  • Maximize revenue-generated efficiency. Support long and short term financial projections
  • Responsible for expense management
  • Support the data collection for billing process, including ISRS, billable/non-billable hours
  • Development, maintenance and testing of the project's business continuity plan
  • Responsible for selecting, training, developing, and managing performance of professional and non-exempt direct reports; providing prompt and objective coaching and counselling; and coordinating, planning, and assigning work for staff in accordance with the organization's policies and applicable legal requirements

Restaurant General Manager

KFC
03.2002 - 07.2004
  • Provided excellent customer service and complied with company policies and procedures to achieve store objectives
  • Responsible for store opening and closing procedures dealing directly with cash deposits, as well as daily, weekly and monthly paperwork
  • Managed a group of 1 to 8 employees, depending on season
  • Responsible for the Orientation and Training of all new Hired Staff.
  • Handled customer complaints as well as special requests from customers and staff
  • Always promoted new seasonal products and up-sold as necessary
  • Properly followed merchandising standards
  • Carried out preliminary interviews for the Store Manager

Education

Advanced Diploma - Business Administration (HR Major: GPA 3.8)

Algonquin College
Ottawa, ON
01-2023

Skills

  • Decision-making
  • Planning and implementation
  • Organizational management
  • Retail operations management
  • Productivity improvement specialist
  • Business development understanding
  • Staff development
  • Financial forecasting
  • Customer service
  • Team building/leadership
  • Multi-unit operations management
  • Operational efficiency
  • Health and safety compliance

Languages

English
Native or Bilingual
Arabic
Native or Bilingual
French
Elementary

Certification

  • Tim Hortons University
  • First Aid (Canada Red Cross)-Expiry 2027-10-31
  • Managing Food Safety (MFS)-Expiry 2030-04-07

Interests

  • Youth Development Programs
  • Watching Movies and TV Shows
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Outdoor Recreation
  • Volunteering

Timeline

Operations Manager

Dairy Queen Grill & Chill
12.2023 - Current

General Manager

Wendys
06.2020 - 11.2023

Store Manager

TIM HORTONS
01.2013 - 2020

Operations Manager/Human Resource Recruiter

CONVERGYS
05.2006 - 08.2008

Restaurant General Manager

KFC
03.2002 - 07.2004

Advanced Diploma - Business Administration (HR Major: GPA 3.8)

Algonquin College

Achievements

  • Increased sales by 10% through effective marketing strategies
  • Achieved a 95% customer satisfaction rating through staff training
  • Achieved a 10% reduction in food waste by implementing efficient inventory practices


Similar Profiles

CREATE PROFILE
Nasir Al-Salman