Nasim Rajaei
North York
Summary
Customer-focused retail professional with experience in sales, client support, and visual merchandising. Skilled at creating personalized shopping experiences, staying informed on fashion trends, and performing well in fast-paced environments. Multilingual, adaptable, and committed to delivering exceptional service aligned with Aritzia’s brand values.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
The UPS Store Inc.
03.2024 - 06.2025
- Provided assistance with shipping, printing, scanning, and mailing services
- Processed transactions and maintained store workflow under pressure
- Prepared packages for domestic and international delivery
- Supported customers with document services and basic troubleshooting
Client Support & Operations Assistant
Diplomat Exchange
12.2024 - 04.2025
- Assisted clients with currency exchange and money transfer procedures
- Handled sensitive financial data with accuracy and confidentiality
- Communicated with customers in English and Persian regarding rates and policies
- Supported operational tasks such as document verification, transaction records, and back-office coordination
Sales Associate
The Body Shop
11.2023 - 03.2024
- Engaged customers with personalized skincare recommendations
- Promoted seasonal campaigns and drove upsell opportunities
- Maintained visual merchandising and inventory levels
- Processed purchases, returns, and managed POS transactions
Education
Graphic Communications
Toronto Metropolitan University
Toronto09-2027
Skills
- Exceptional customer service
- Fashion and styling knowledge
- Sales and upselling techniques
- Visual merchandising awareness
- Multitasking in fast-paced environments
- Team collaboration
- Strong verbal communication
- Problem-solving and conflict resolution
- Adaptability and quick learning
- Time management
- Fluent in English, Persian, Turkish; basic French
Timeline
Client Support & Operations Assistant
Diplomat Exchange
12.2024 - 04.2025
Customer Service Representative
The UPS Store Inc.
03.2024 - 06.2025
Sales Associate
The Body Shop
11.2023 - 03.2024
Graphic Communications
Toronto Metropolitan University
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