Nasim Abdoli
Richmond Hill,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Money Currency Exchange
05.2020 - 04.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Shift Manager
SuperStar Drug Store
01.2015 - 03.2019
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Excelled in every store position and regularly backed up front-line staff.
- Tracked receipts, employee hours, and inventory movements.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Exercised composure under pressure and in escalated customer service scenarios.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
Customer Service Associate
Guardian Pharmacy & Beauty
04.2013 - 01.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Solved problems with products and services by providing customers with technical support.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Promptly responded to inquiries and requests from prospective customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained staff on operating procedures and company services.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Provided customer feedback to management and identified areas of improvement for products and services.
Education
Bachelor of Arts - Marketing And Consumer Studies
University of Tehran
Tehran Iran01.2011
Skills
- Credit Card Payment Processing
- Account Management
- Sales Expertise
- Microsoft Word
- Microsoft PowerPoint
- Retail Sales Customer Service
- Microsoft Excel
- Customer Relations
- Staff Training
- Freight Operations
- Active Listening
- Shipping Procedures Understanding
- Customer Service
- Computer Proficiency
Timeline
Customer Service Representative
Money Currency Exchange
05.2020 - 04.2023
Shift Manager
SuperStar Drug Store
01.2015 - 03.2019
Customer Service Associate
Guardian Pharmacy & Beauty
04.2013 - 01.2015
Bachelor of Arts - Marketing And Consumer Studies
University of Tehran
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