Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Nasif Shah

Middle Sackville,NS

Summary

Dedicated Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated issues.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Winners, TJX Canada
Halifax, Nova Scotia
05.2025 - Current
  • Resolved customer complaints promptly and efficiently.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered customer inquiries via phone, email, and chat.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Answered customer inquiries and provided accurate information regarding products and services.

Admitting Clerk

Nova Scotia Health Authority
Antigonish, Nova Scotia
06.2024 - 02.2025
  • Maintained accurate logs of patient demographics, insurance information, visitor log books.
  • Answered incoming calls from patients regarding registration inquiries.
  • Verified patient information and collected necessary documents to complete admission process.
  • Scanned documents into electronic health record system according to established procedures.
  • Provided excellent customer service to all customers, including visitors, vendors and employees.

Fulfillment Associate

Walmart Canada
Antigonish, Nova Scotia
07.2019 - 04.2020
  • Communicated effectively with other departments regarding order status updates.
  • Labeled cartons correctly prior to shipping outbound packages.
  • Assisted customers with pick-up orders at designated loading docks or drive-through areas.
  • Loaded items onto pallets or into containers for shipment.
  • Processed returns following established procedures and guidelines.

Technical Sales Representative

Staples Inc.
Antigonish, Nova Scotia
10.2018 - 05.2019
  • Generated reports on sales performance metrics for management review.
  • Identified potential customers and established relationships with them.
  • Participated in team meetings to discuss progress on current projects or initiatives.

Education

Bachelor of Science - Computer Science

St. Francis Xavier University
Antigonish, NS
08-2018

Associate of Applied Science - Mechanical Engineering

Centennial College
Toronto, ON
04-2014

Skills

  • Order tracking
  • Conflict resolution
  • Product knowledge
  • Data entry
  • Process improvement
  • Attention to detail
  • Time management
  • Team collaboration
  • Problem solving
  • Effective communication

Languages

English
Full Professional
Bengali
Native/ Bilingual

References

References available upon request.

Timeline

Customer Service Representative

Winners, TJX Canada
05.2025 - Current

Admitting Clerk

Nova Scotia Health Authority
06.2024 - 02.2025

Fulfillment Associate

Walmart Canada
07.2019 - 04.2020

Technical Sales Representative

Staples Inc.
10.2018 - 05.2019

Bachelor of Science - Computer Science

St. Francis Xavier University

Associate of Applied Science - Mechanical Engineering

Centennial College

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Nasif Shah