Nasif Shah
Middle Sackville,NS
Summary
Dedicated Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated issues.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Winners, TJX Canada
Halifax, Nova Scotia
05.2025 - Current
- Resolved customer complaints promptly and efficiently.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries via phone, email, and chat.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered customer inquiries and provided accurate information regarding products and services.
Admitting Clerk
Nova Scotia Health Authority
Antigonish, Nova Scotia
06.2024 - 02.2025
- Maintained accurate logs of patient demographics, insurance information, visitor log books.
- Answered incoming calls from patients regarding registration inquiries.
- Verified patient information and collected necessary documents to complete admission process.
- Scanned documents into electronic health record system according to established procedures.
- Provided excellent customer service to all customers, including visitors, vendors and employees.
Fulfillment Associate
Walmart Canada
Antigonish, Nova Scotia
07.2019 - 04.2020
- Communicated effectively with other departments regarding order status updates.
- Labeled cartons correctly prior to shipping outbound packages.
- Assisted customers with pick-up orders at designated loading docks or drive-through areas.
- Loaded items onto pallets or into containers for shipment.
- Processed returns following established procedures and guidelines.
Technical Sales Representative
Staples Inc.
Antigonish, Nova Scotia
10.2018 - 05.2019
- Generated reports on sales performance metrics for management review.
- Identified potential customers and established relationships with them.
- Participated in team meetings to discuss progress on current projects or initiatives.
Education
Bachelor of Science - Computer Science
St. Francis Xavier University
Antigonish, NS08-2018
Associate of Applied Science - Mechanical Engineering
Centennial College
Toronto, ON04-2014
Skills
- Order tracking
- Conflict resolution
- Product knowledge
- Data entry
- Process improvement
- Attention to detail
- Time management
- Team collaboration
- Problem solving
- Effective communication
Languages
English
Full Professional
Bengali
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Representative
Winners, TJX Canada
05.2025 - Current
Admitting Clerk
Nova Scotia Health Authority
06.2024 - 02.2025
Fulfillment Associate
Walmart Canada
07.2019 - 04.2020
Technical Sales Representative
Staples Inc.
10.2018 - 05.2019
Bachelor of Science - Computer Science
St. Francis Xavier University
Associate of Applied Science - Mechanical Engineering
Centennial College
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