Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Nasiear Hasan

Information Technology Technician I
Corona,CA

Summary

Experienced IT Technician with over 3 years of dedicated support for enterprise-level systems at the San Bernardino Superior Court. Proficient in resolving complex hardware and software challenges, resulting in improved user satisfaction. Skilled in documenting workflows and collaborating with stakeholders to gather requirements and enhance business processes. Demonstrated success in analyzing, designing, and establishing business workflows while effectively managing system access, software implementations, and courtroom-specific hardware. Seeking a transition to a Business Systems Analyst role to leverage data-informed decision-making, engage stakeholders, and optimize processes for maximum value contribution.

Overview

6
6
years of professional experience
1
1
year of post-secondary education
2
2
Certifications

Work History

Information Technology Technician I

San Bernardino Superior Court
San Bernadino, California
01.2023 - Current
  • Serve as primary point of contact for internal staff, judicial officers, and legal professionals to resolve hardware and software issues related to court operations.
  • Troubleshoot a wide range of equipment including courtroom microphones, monitors, scanners, printers, large-scale copiers, AV systems, and remote courtroom hardware.
  • Perform real-time troubleshooting during live court sessions, ensuring minimal disruption and seamless technical support.
  • Support financial and payment hardware systems, including transaction terminals, statement printers, and internal network configurations.
  • Address system outages and degraded performance through root cause identification and resolution in collaboration with senior techs and vendors.
  • Reconfigure, deploy, and decommission user computers including full system rebuilds, OS imaging, driver installs, and remote connectivity testing.
  • Troubleshoot across all Microsoft 365 applications including Word, Excel, Outlook, Teams, and SharePoint.
  • Provide remote and physical support to external agencies such as the District Attorney’s Office and attorneys using the Court Access Portal (CAP) for critical legal documentation.
  • Assist in creating, managing, and auditing user accounts and access permissions across systems.
  • Support installation, updates, and removal of various user programs including PDF editors, antivirus solutions, and accessibility tools.
  • Deliver training and walkthroughs for non-court users accessing remote systems and portal environments.
  • Participate in collaborative team initiatives, knowledge-sharing sessions, and technical documentation efforts.

Inventory Control Lead

Niagara Bottling Company
Ontario, CA
09.2021 - 07.2023
  • Collaborated closely with procurement and vendor teams to ensure timely availability of raw materials and packaging components.
  • Oversaw and maintained accurate records of raw and finished goods inventory using Oracle EBS and Manhattan WMS across multiple warehouse environments.
  • Coordinated with the Research & Development department to monitor new product material requirements and align inventory planning with production timelines.
  • Conducted daily cycle counts and inventory audits to maintain system accuracy and minimize disruptions in production.
  • Provided data analysis and workflow improvement recommendations to operations and planning teams to streamline warehouse operations and reduce material shortages.
  • Conduct daily cycle counts and reconcile discrepancies to maintain data accuracy and reduce system errors.

IT & Mechanic Technician

Lehmann Repair
Riverside, CA
02.2019 - 07.2023
  • Built and maintained internal tracking systems for oil parts, mechanical components, customer orders, and repair jobs to ensure service readiness.
  • Monitored inventory levels of essential parts and coordinated with vendors to prevent delays in service or repair tasks.
  • Supported cross-functional teams in time management planning to meet weekly, monthly, and quarterly production goals.
  • Assisted with documenting repair workflows and system processes, supporting operational efficiency and minimizing downtime.
  • Participated in the full project lifecycle, from planning through execution, by ensuring timely procurement and availability of critical resources to meet client expectations and business deadlines.

Inventory Manager

NP Mechanical
Corona, CA
12.2020 - 09.2021
  • Worked directly with procurement and dispatch teams to ensure all necessary building materials were sourced and delivered on schedule.
  • Created detailed Excel dashboards for tracking materials and scheduling delivery routes.
  • Communicated regularly with external warehouses and vendors to coordinate timely shipments and resolve fulfillment delays.
  • Supported project planning efforts by aligning material availability with construction timelines to avoid downtime or schedule overruns.
  • Optimized inventory intake/output procedures and generated visual reports for management.

Education

Bachelor of Science - Information Technology — Cybersecurity Specialization

Colorado State University Global
Fort Collins, CO
12.2023 - 12.2024

Undergraduate Certificate - Information Technology Operations

Colorado State University Global
Fort Collins, CO

Associate of Science - Computer Engineering

West Los Angeles College
Los Angeles, CA

Skills

  • Business & Systems Analysis

  • Requirements Gathering

  • End-User & Cross-Agency Technical Support

  • Process Mapping & Documentation

  • Hardware & Application Troubleshooting

  • VPN & Remote Connectivity

  • IT Project Coordination

  • Microsoft 365 & Adobe Suite Administration

  • Cybersecurity & Risk Awareness

  • Ticketing Systems & Customer Service

  • Project Coordination & Collaboration

Certification

CompTIA Network+

Awards

  • JavaScript, Python, C++, HTML
  • Microsoft Office 365 Suite, Adobe Acrobat, Zoom, Teams
  • CSU-Global Mission Scholarship
  • Community Advocate Scholarship
  • Windows 10/11, macOS, Linux

Timeline

Bachelor of Science - Information Technology — Cybersecurity Specialization

Colorado State University Global
12.2023 - 12.2024

Information Technology Technician I

San Bernardino Superior Court
01.2023 - Current

Inventory Control Lead

Niagara Bottling Company
09.2021 - 07.2023

Inventory Manager

NP Mechanical
12.2020 - 09.2021

IT & Mechanic Technician

Lehmann Repair
02.2019 - 07.2023

Undergraduate Certificate - Information Technology Operations

Colorado State University Global

Associate of Science - Computer Engineering

West Los Angeles College

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