Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Nasiba Khomidova

Ottawa,Canada

Summary

Knowledgeable Fraud Analyst with proven track record in identifying and mitigating fraudulent activities. Leveraged advanced analytical skills to uncover complex fraud schemes and implement effective prevention strategies. Demonstrated expertise in data analysis and risk assessment, ensuring safety and integrity of financial transactions. Experienced in both team-based and independent roles, excelling in high-pressure environments that require multitasking and critical thinking. Possesses excellent IT skills, organizational abilities, and a strong work ethic. Passionate about leveraging expertise to contribute to a dynamic and successful team

Overview

8
8
years of professional experience
1
1
Certification

Work History

Universal Fraud Analyst – Supervisor

CIBC
12.2024 - Current
  • Supervise a team of fraud analysts, providing guidance and support in fraud detection and prevention strategies
  • Monitor fraud trends and analyze suspicious transactions to mitigate financial risk
  • Collaborate with internal teams and law enforcement to investigate fraud cases and implement proactive security measures
  • Train and mentor team members on fraud prevention best practices and company policies
  • Ensure compliance with regulatory requirements and company protocols while handling fraud-related cases
  • Generate reports and provide insights on fraud patterns to senior management
  • Manage escalations from clients, resolving complex fraud-related issues with professionalism and urgency
  • Oversee and multitask between managing 200 agents and assisting clients, ensuring smooth operations and timely resolutions
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.

Fraud Analyst Representative

CIBC
01.2023 - 12.2024
  • Investigated and analyzed suspicious transactions to identify potential fraud and mitigate financial risk
  • Assisted clients by handling fraud-related inquiries, providing timely resolutions, and ensuring customer satisfaction
  • Monitored real-time alerts and took immediate action to prevent fraudulent activities
  • Collaborated with internal teams and external stakeholders to report and escalate complex fraud cases
  • Educated customers on fraud prevention measures and best practices to protect their accounts
  • Maintained accurate documentation of fraud cases and ensured compliance with industry regulations and company policies
  • Developed strong analytical and decision-making skills in a fast-paced, high-volume environment

Financial Service Representative

CIBC
02.2022 - 01.2023
  • Streamlined financial reporting processes for improved efficiency and accuracy.
  • Organized educational workshops for clients to enhance their understanding of complex financial concepts and tools.
  • Collaborated with cross-functional teams to develop strategic business initiatives and drive revenue growth.
  • Increased client satisfaction by providing personalized financial advice and building strong relationships.
  • Trained junior team members in financial analysis techniques, improving overall team performance.
  • Provided expert advice on tax planning strategies, helping clients minimize their liabilities while remaining compliant with regulations.
  • Strengthened client retention through consistent follow-up communications and proactive problemsolving.
  • Evaluated financial performance of clients and identified potential areas of improvement.
  • Developed comprehensive financial plans to help clients achieve their long-term goals.
  • Established effective communication channels between clients and internal teams to ensure timely delivery of information and updates.

Customer Support Consultant

Rogers Communications Canada Inc
01.2020 - 02.2022
  • Answer calls and respond to customers’ requests and needs professionally
  • Handle customers inquires and complaints regarding technical issue, billing, payment, and service, answering average 100 calls per day
  • Hold commendations for enthusiastic customer focus and positive persuasiveness
  • Collect source data such as customers names, addresses, phone numbers, technical issue information and record to ticketing system
  • Selected by management to train and onboard new Service Desk employees due to deep knowledge of operating systems and company processes
  • Resolve issues for passionate customers, locate recourses and coordinate solutions, and rebuild relationship of trust
  • Hold position for positively handling most challenging calls
  • Volunteered after-hours to assist in implementation of new phone and software systems
  • Consulted with vendors to resolve discrepancies and create effective solutions
  • Cultivated customer loyalty, promoted repeat customers and improved sales
  • Create knowledgebase articles and utilizes resources such as websites and Service Desk tools to locate solutions to known problems

Floor Supervisor

Joeys Sherway Gardens
09.2017 - 11.2020
  • Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
  • Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
  • Operated POS terminals to input orders, split bills and calculate totals
  • Checked patrons' identification to monitor minimum age requirements for consumption of alcoholic beverages
  • Managed closing duties, including restocking items and reconciling cash drawer
  • Partnered with team members to efficiently serve food and beverages
  • Supervise effective working of production personnel and prepare effective production schedules and ensure compliance to all company policies
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties
  • Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events
  • Handled addressed concerns or complaints quickly to improve service
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships

Education

Certified Anti-Money Laundering Specialist -

ACAMS
Toronto, ON
01.2025

Bachelor of Science - Tourism and Hospitality Management

Humber College
Toronto, ON
04.2020

ESL -

International Language Academy of Canada
Toronto, ON
02.2015

Trainee - Community Based Tourism and Climate Change

Agency For Technical Cooperation and Development
07.2014

Skills

  • AML Compliance
  • Activity Monitoring
  • Case Management
  • Banking Operations
  • Strong Analytical Skills
  • Fraud prevention
  • Conflict resolution skills
  • Negotiation
  • Project management abilities
  • Quality assurance controls
  • Technologically savvy
  • Senior leadership support
  • Strong customer service skills
  • Employee training
  • Coaching
  • Microsoft applications
  • Data analysis
  • Dispute resolution

Certification

  • ACAMS
  • AML / CFT Certification
  • Practice in non-violence communication and act
  • Occupational Health and Safety Awareness and Training Regulation
  • Canada Specialist Accreditation in Tourism and Traveling
  • Mastering Self-Leadership
  • Smart Serve

Languages

English
Full Professional
Russian
Native or Bilingual
Persian
Native or Bilingual

Timeline

Universal Fraud Analyst – Supervisor

CIBC
12.2024 - Current

Fraud Analyst Representative

CIBC
01.2023 - 12.2024

Financial Service Representative

CIBC
02.2022 - 01.2023

Customer Support Consultant

Rogers Communications Canada Inc
01.2020 - 02.2022

Floor Supervisor

Joeys Sherway Gardens
09.2017 - 11.2020

ESL -

International Language Academy of Canada

Trainee - Community Based Tourism and Climate Change

Agency For Technical Cooperation and Development

Certified Anti-Money Laundering Specialist -

ACAMS

Bachelor of Science - Tourism and Hospitality Management

Humber College

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Nasiba Khomidova