Summary
Overview
Work History
Education
Skills
Timeline
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Nasiba Amin

Calgary,AB

Summary

Dynamic Product Specialist at Turbo Tax with a proven track record in technical support and customer engagement. Expert in product knowledge and problem-solving, I successfully matched clients with suitable tax professionals, enhancing customer satisfaction. Adept at data entry and relationship building, I consistently delivered exceptional service and streamlined processes for improved efficiency.

Overview

7
7
years of professional experience

Work History

Product Specialist

Turbo Tax
Calgary, Alberta
09.2020 - 04.2021
  • Provided customer service support to answer inquiries about product features, pricing, and availability.
  • Performed quality assurance tests on new or updated products before release.
  • Provided technical assistance during installation or use of a product.
  • Provided technical support to customers experiencing difficulties with products or services.
  • Learned about product's technical specifications and accurately explained specifications to customers and work team.
  • I answered product-relevant questions and solved customer problems on a daily basis.
  • Matching clients with the best-suited tax professional for their needs.
  • Processed payments and refunds.

Customer Service Representative

H&R Block
Calgary, Alberta
01.2019 - 04.2019
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Answered customer inquiries via phone, email, and chat.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Provided accurate information about products and services to customers.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Resolved customer complaints promptly and efficiently.
  • Developed positive relationships with customers through friendly interactions.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Implemented innovative methods for streamlining the customer service process.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Communicate with the CRA on a regular basis to resolve clients' queries.

School Administrative Assistant

Um Al Qura Islamic School
Toronto, Ontario
09.2014 - 09.2015
  • Handled incoming calls from parents and other stakeholders in a professional manner.
  • Created spreadsheets to track attendance and grades for students.
  • Developed communication materials such as newsletters or flyers related to upcoming events.
  • Monitored inventory levels of office supplies and placed orders when necessary.
  • Ensured that all paperwork was completed accurately and timely submitted to appropriate departments or individuals.
  • Provided administrative support to teachers, staff members, and students.
  • Performed data entry into the school's computer systems.
  • Provided assistance during registration periods by verifying enrollment documentation.
  • Assisted with the preparation of reports for school administrators.
  • Collaborated with other departments within the school district on special projects.
  • Answered questions from parents about their children's educational progress.
  • Coordinated events such as open house nights, parent-teacher conferences, assemblies.
  • Organized and maintained student records, including transcripts, immunization forms, and other documents.
  • Managed reception area duties such as greeting visitors or answering phones.
  • Compiled information for special projects or presentations as requested by administration.
  • Assisted in the development of policies or procedures related to student activities or programs.
  • Maintained filing systems both electronically and manually.
  • Scheduled meetings and appointments for school personnel.
  • Processed payments for various fees associated with enrolling in the school district.
  • Prepared agendas for faculty meetings.
  • Ordered supplies and equipment needed by teachers or staff members.
  • Maintained and organized important files such as purchase orders and invoices.
  • Managed administrative operations, purchase orders, quotations, time sheets and expense sheets.
  • Reviewed purchase orders to check for completeness and accuracy.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Coordinated catering services for various functions, including sales trainings and department meetings.
  • Executed on-time, under-budget projects by solving complex issues for senior leadership.
  • Drove customer feedback to deliver information to management for corrective action.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Used voice recorder or notepad to compose and transcribe meeting minutes.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Raised funds by organizing multiple events and diligently managed details to meet deadlines.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.

Research Coordinator & Financial Analyst

Trillium Education Community Health Firm
Toronto, Ontario
05.2014 - 08.2014
  • Generated comprehensive business plan for organization and presented to client.
  • Analyzed financial data to assess performance against established plans and forecasts.
  • Determined operational costs by establishing standard costs and collecting relevant data.
  • Maintained database through accurate data entry, verification, and backup procedures.

Education

BBA - Finance

UOIT
Toronto, ON
08-2014

High School Diploma -

Satec@W.A. Porter Collegiate Institute
Toronto, ON
06-2010

Skills

  • Product knowledge
  • Technical support
  • Customer service
  • Payment processing
  • Data entry
  • Problem solving
  • Communication skills
  • Relationship building
  • Time management
  • Product testing
  • Sales support
  • Inventory management
  • Documentation management
  • Customer engagement
  • Microsoft windows and office
  • Self motivation
  • Slack
  • DTMAX

Timeline

Product Specialist

Turbo Tax
09.2020 - 04.2021

Customer Service Representative

H&R Block
01.2019 - 04.2019

School Administrative Assistant

Um Al Qura Islamic School
09.2014 - 09.2015

Research Coordinator & Financial Analyst

Trillium Education Community Health Firm
05.2014 - 08.2014

BBA - Finance

UOIT

High School Diploma -

Satec@W.A. Porter Collegiate Institute

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Nasiba Amin