Nasia Cordova
Surrey,B.C.
Summary
Skilled in communication, problem-solving, and time management.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
6
6
years of professional experience
Work History
Sales Associate
Vape Street
10.2023 - 04.2024
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Managed store operations independently, ensuring smooth opening, and closing procedures.
Food & Beverage Service Worker
Tim Hortons
09.2022 - 08.2023
- Displayed a strong knowledge of menu items, ingredients, and preparation methods to answer questions from guests confidently and provide informed recommendations.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Managed time effectively, prioritizing tasks based on urgency, complexity, or customer expectations.
- Provided courteous, friendly service while multitasking in fast-paced environment.
Customer Service Consultant
Rogers Telecommunications
06.2020 - 09.2021
- Effectively managed multiple tasks simultaneously, while maintaining a high level of accuracy.
- Identified upselling opportunities during interactions with customers, promoting additional products or services that resulted in increased revenue.
- Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations.
- Handled high call volumes while maintaining a courteous and professional demeanor.
- Developed strong relationships with clients by consistently exceeding expectations in handling requests or concerns.
Second Assistant Manager
Mc Donalds
04.2018 - 06.2020
- Resolved customer inquiries and complaints requiring management-level escalation.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved employee productivity by providing ongoing feedback and performance evaluations, identifying areas for growth and improvement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Implemented safety protocols within the workplace, resulting in fewer accidents and increased employee awareness.
Education
High School Diploma -
Guilford Park Secondary
06.2017
Skills
- Inventory management
- Customer service
- Problem-solving skills
- Listening skills
- POS system operation
- Multi-tasking strength
- Excellent people skills
- Effective communication
- Product knowledge
- Cash handling
- Friendly and outgoing
- Reliable and punctual
Timeline
Sales Associate
Vape Street
10.2023 - 04.2024
Food & Beverage Service Worker
Tim Hortons
09.2022 - 08.2023
Customer Service Consultant
Rogers Telecommunications
06.2020 - 09.2021
Second Assistant Manager
Mc Donalds
04.2018 - 06.2020
High School Diploma -
Guilford Park Secondary
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