Summary
Overview
Work History
Education
Skills
Timeline
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Nasia Cordova

Surrey,BC

Summary

Driven Sales Associate with comprehensive experience in customer engagement, product knowledge, and inventory management. Display strong interpersonal skills coupled with the ability to handle customer complaints effectively. Demonstrated success in fostering customer relationships, growing sales revenues and contributing positively to team dynamics.

Overview

6
6
years of professional experience

Work History

Sales Associate

Vape Street
Surrey, B.C.
10.2023 - 05.2024
  • Conducted inventories on a regular basis to track stock levels.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Developed trusting relationships with customers by making personal connections.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Managed store operations independently, ensuring smooth opening and closing procedures

Beverage/Food Service Worker

Tim Hortons
Sooke, British Columbia
09.2022 - 08.2023
  • Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages in a friendly, efficient manner.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.

Customer Service Consultant

Rogers Telecommunications
Burnaby, British Columbia
06.2020 - 09.2021
  • Resolved escalated customer inquiries professionally while delivering satisfactory outcomes.
  • Enhanced customer service expertise through efficient resolution of customer inquiries and issues.
  • Effectively managed multiple tasks simultaneously, while maintaining a high level of accuracy.
  • Assisted customers with product selection, order processing, invoicing, and payment methods.

Second Assistant Manager

Mc Donalds
Surrey, British Columbia
04.2018 - 06.2020
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Supervised employees in all aspects of job performance by providing guidance and direction.
  • Recruited, interviewed, hired, trained, coached, evaluated, counseled and disciplined staff members as needed.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

High School Diploma -

Guildford Park Secondary
Surrey, BC
06-2017

Skills

  • Customer relationship management
  • Inventory management
  • Effective communication
  • Product knowledge
  • Cash handling
  • Conflict resolution
  • Friendly and outgoing
  • Reliable and punctual

Timeline

Sales Associate

Vape Street
10.2023 - 05.2024

Beverage/Food Service Worker

Tim Hortons
09.2022 - 08.2023

Customer Service Consultant

Rogers Telecommunications
06.2020 - 09.2021

Second Assistant Manager

Mc Donalds
04.2018 - 06.2020

High School Diploma -

Guildford Park Secondary

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Nasia Cordova