Nashwan Wasta Mohammed
Maple Ridge,BC
Summary
Highly skilled IT Support Technician with over five years of experience in providing comprehensive technical assistance in fast-paced environments. Proficient in troubleshooting hardware, software, and network issues to ensure optimal system functionality. Demonstrated ability to manage multiple IT projects, ensuring seamless integration of new technology solutions. Adept at offering both on-site and remote support, consistently achieving high customer satisfaction ratings.
Overview
9
9
years of professional experience
Work History
IT Products Sales Manager
NextTree
03.2022 - Current
- Crafting and executing strategic sales plans to enhance market penetration and increase revenue; identifying growth opportunities within the IT sector
- Directing a team of sales professionals, providing training and mentorship to ensure team members met their individual and collective sales targets
- Building and maintaining strong relationships with key clients to ensure customer satisfaction and loyalty, while also identifying opportunities for upselling and cross-selling products
- Working closely with product development teams to relay customer feedback and market demand, influencing future product enhancements and releases.
IT Support
Rand Gallery Mall
06.2019 - 01.2022
- Delivered comprehensive IT support, resolving hardware, software, and network issues to minimize downtime and ensure continuous business operations
- Oversaw the installation, configuration, and maintenance of CCTV systems, ensuring optimal operation and compliance with security protocols
- Diagnosed and resolved complex technical problems related to IT infrastructure and security systems, including real-time troubleshooting of CCTV malfunctions
- Implemented software updates and security patches for IT systems and CCTV setups, reinforcing defenses against potential cybersecurity threats.
IT Admin
Sharazoor Terminal
04.2016 - 03.2019
- Ensured the optimal performance of IT systems and network infrastructure by regularly performing maintenance, updates, and upgrades
- Managed and configured network devices, including routers, switches, and firewalls, to maintain network integrity and security
- Provided technical support to end-users, resolving issues related to software, hardware, and networking, while also offering training to improve user competence and efficiency
- Diagnosed and resolved complex IT issues, providing critical support in high-pressure situations to minimize disruptions to business operations.
IT Support
Alsard Group
02.2015 - 01.2016
- Provided first-level support to end-users, addressing issues related to software, hardware, and networking to ensure minimal downtime
- Assisted with the maintenance of IT systems, including performing system updates and backups to ensure data integrity and system stability
- Installed and configured workstations, peripheral equipment, and software applications, ensuring they met company standards and user requirements
- Monitored network performance to identify and resolve bandwidth issues or system anomalies in a timely manner.
Education
Bachelor's degree in Computer Science and Statistics -
University of Sulaimani
IraqAmerican University of Iraq Sulaimanyah
Upper Intermediate English Language Course -
Xawnakan Institute
01.2019
Skills
- CCTV Management
- IT Administration
- Hardware Support
- Software Support
- Technical Troubleshooting
- User Training and Support
- Network Management
- Microsoft Office Suite
- Vendor Management
Personal Information
Title: IT Siupport Technician
Timeline
IT Products Sales Manager
NextTree
03.2022 - Current
IT Support
Rand Gallery Mall
06.2019 - 01.2022
IT Admin
Sharazoor Terminal
04.2016 - 03.2019
IT Support
Alsard Group
02.2015 - 01.2016
Bachelor's degree in Computer Science and Statistics -
University of Sulaimani
American University of Iraq Sulaimanyah
Upper Intermediate English Language Course -
Xawnakan Institute
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