Nashwa Elborolossy
BBA
Halifax
Summary
Dedicated and results-oriented professional with extensive experience in program coordination and immigration services. Seeking a challenging role where I can utilize my skills in coordinating program delivery.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Executive Assistant to the Regional Director
Department Of Community Services
07.2023 - Current
- Handled confidential and sensitive minister inquires with discretion.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Wrote reports, executive summaries and newsletters.
- Volunteered to help with special projects of varying degrees of complexity.
- Updated and maintained confidential databases and records.
- Worked with senior management to initiate new projects and assist in various processes.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed
Registration Coordinator
YMCA Of Greater Halifax/Dartmouth
06.2022 - 07.2023
- Managed and processed barrier-free access applications with high confidentiality.
- Fostered positive relationships with families, participants, external agencies, and community partners to further community impact.
- Ensured constant innovation and administrative process improvements
- Monitored application inventory, processing times, and challenges, recommending operational improvements to enhance efficiency.
- Established relationships and create network with members.
- Provided exceptional customer service to attendees, responding quickly to inquiries and resolving issues efficiently
- Lead training sessions for new team members on the registration process, ensuring consistency across all events
LSI Program Delivery Support
YMCA Of Greater Halifax/Dartmouth
06.2019 - 06.2022
- Organized and detail-oriented with strong work ethic.
- Proved ability to develop and implement creative solutions to complex problems.
- Ensured team adherence to prescribed LSI processes, policies, systems, and regulations.
- Provide technical supervision and mentoring to YREACH team.
- Reported on processing targets on monthly basis.
- Tracked Provincial Nominee Program and Atlantic Immigration Program for greater Halifax/Dartmouth
- Assisted in development of briefing notes, presentations, and other program information communication materials.
- Ensured seamless communication among team members, clients, and external partners.
Executive Assistant
Kuwait Commercial Markets Complex Company
05.2015 - 08.2017
- Screened calls and emails and responded accordingly to support executive correspondence.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Filed paperwork and organized computer-based information.
- Answered high volume of phone calls and email inquiries
- Processed travel expenses and reimbursements for executive team and senior management group.
Education
Bachelor of Business Administration - Business Administration
University of Alexandria
Egypt 09.2007 - 06.2011
Skills
Excellent interpersonal, communication (written and verbal) skills with the ability to work with all levels of management and staff
Ability to take initiative, prioritize tasks, function independently, as well as part of team
Consistent exercise of discretion, confidentiality
Strong problem-solving skills
Proficiency in MS Office Suite
Experience in multicultural, diversified work environment
Superior attention to detail, calm under pressure, confidence
Proven ability to work effectively under pressure to meet tight deadlines
Relationship building and retention
Volunteer
Volunteered in the English language learning program (ELL) at Halifax public library.
Helped newcomers with a language barrier to learning English as well as gain an understanding of the Canadian culture, working with students one-on-one or in small groups on conversation, reading, and writing.
- Tailored an integrated curriculum based on the learner’s needs.
- Conducted activities that target confidence, perception, vocabulary building, pronunciation practice, and grammar.
- Developed a good understanding of the issues surrounding the refugee and immigrant communities.
- Provided constructive feedback on student performance every week.
- Improved my intercultural communication skills and learned about other cultures.
Timeline
Executive Assistant to the Regional Director
Department Of Community Services
07.2023 - Current
Registration Coordinator
YMCA Of Greater Halifax/Dartmouth
06.2022 - 07.2023
LSI Program Delivery Support
YMCA Of Greater Halifax/Dartmouth
06.2019 - 06.2022
Executive Assistant
Kuwait Commercial Markets Complex Company
05.2015 - 08.2017
Bachelor of Business Administration - Business Administration
University of Alexandria
09.2007 - 06.2011