Nasheen Kalam
Ottawa,Canada
Summary
8+ years of progressive QA and technical leadership experience, ready to drive product vision with high-quality delivery as a Certified Scrum Master leveraging engineering and hands-on customer advocacy experience to ensure a smooth user experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Team Lead & Senior QA Analyst
Stealth Airline Software Company
05.2022 - Current
- Drove successful delivery of 4 new products related to flights disruption management by leading quality initiatives from both QA and Team Lead capacity.
- Ensured parallel new client onboardings by streamlining product regression plans, resulting in signoff completion within 2 weeks (reduced from 3 months).
- Managed resource planning and defined delivery roadmaps by actively participating in story grooming, defining scope, and translating product requirements for engineering.
- Established 3 separate automation frameworks from the ground up encompassing UI, backend, and API automation for three distinct products, significantly increasing test coverage.
- Led the strategic migration of an existing 300+ regression test case suite built using Cucumber/Cypress to a streamlined 70 test case Playwright framework built using JavaScript, significantly improving execution efficiency.
- Administered timely and smooth environment upgrades and deployments using Azure DevOps, Kubernetes, GitHub Actions, and AWS AppConfig.
Product QA Technician & Customer Experience Specialist
Nanoleaf | Doodle Labs Inc
06.2018 - 12.2021
- Investigated user issues with a 95% average response rate of 3 hours, collaborating with development to fast-track major issues and add new features to ensure smooth user satisfaction.
- Assured required releases for 7 application updates across various platforms (iOS, Android, cloud, desktop) using manual and API testing.
- Coordinated with stakeholders regarding device certifications and took responsibility for submitting essential test results, ensuring product compliance.
Product Specialist & QA Engineer
Wunderman Thompson
06.2014 - 03.2018
- Executed 2 new projects for marketing operation management software and successfully onboarded clients by coordinating knowledge transfer and gathering requirements for the engineering team, while simultaneously supporting QA for the applications.
- Worked directly with customers, Product Owners, regional program managers, and engineering as a product specialist to identify and document vulnerable areas and user priorities.
- Safeguarded SDLC quality and ensured the Agile process by participating in design review, architecture and test planning and execution, while conducting biweekly Product demos to client representatives for consecutive 18 sprints.
- Trained and supervised customer support staff situated globally for over 1.5 years, ensuring consistent service delivery and product knowledge.
Education
Master of Engineering - Electrical and Computer Engineering
University of Waterloo
Waterloo, ONMasters of Business Administration - Management Information Systems
University of Dhaka
DhakaBachelor of Science - Electrical and Electronics Engineering
Ahsanullah University
Skills
- JIRA, Confluence, Testrail
- Python, JavaScript
- MySQL, MongoDB
- Cypress, Cucumber, Playwright, Selenium
- Postman, Swagger
- Azure DevOps, Kubernetes, GitHub Actions, AWS AppConfig
- Datadog, RabbitMQ, Kafka, AWS S3
Certification
Certified Scrum Master | ScrumAlliance
Timeline
Team Lead & Senior QA Analyst
Stealth Airline Software Company
05.2022 - Current
Product QA Technician & Customer Experience Specialist
Nanoleaf | Doodle Labs Inc
06.2018 - 12.2021
Product Specialist & QA Engineer
Wunderman Thompson
06.2014 - 03.2018
Masters of Business Administration - Management Information Systems
University of Dhaka
Bachelor of Science - Electrical and Electronics Engineering
Ahsanullah University
Master of Engineering - Electrical and Computer Engineering
University of Waterloo