Nasheen Kalam
QA Professional
Ajax,ON
Summary
Ambitious Quality Assurance professional with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Dedicated to analyzing and resolving defects with the mindset of improving overall quality of product (what we build) and process (how we build it) .
Overview
9
9
years of professional experience
11
11
years of post-secondary education
Work History
Senior QA Analyst
Stealth Airline Software Technology
Toronto, ON
05.2022 - Current
- Leading quality initiatives for 12 successful product iterations from planning to testing of web application through a mix of manual, automated and API testing during a phase of multiple new client onboarding.
- Taking ownership of features by actively participating in story grooming and acting as the bridge between product management and engineering.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Participated in departmental meetings to establish short- and long-term strategy as the subject matter expert.
PRODUCT QA TECHNICIAN
Nanoleaf | Doodle Labs Inc
Toronto, ON
03.2021 - 12.2021
- Using internal tools and Command bases applications, testing new features on embedded system of smart home products and mobile applications
- Using both manual and API testing, assured required releases of 7 application updates of iOS and Android mobile applications, cloud integrations and desktop application
- Coordinate with stakeholders regarding device certifications and took responsibilities of submitting essential test results
TECHNICAL ADVISOR LEVEL IV
Sherweb Remote
06.2020 - 03.2021
- Troubleshoot and resolve 5 on average Microsoft Product issues for System Administrators from enterprise level corporations
- Actively collaborated with the internal team and clients to resolve bugs and service incidents.
CUSTOMER EXPERIENCE SPECIALIST
Nanoleaf | Doodle Labs Inc
Toronto, ON
06.2018 - 08.2018
- Investigated and solved user issues received by Zendesk, email, phone communication on a daily basis keeping a 95% average response rate of 3 hours
- Actively collaborated with the development team to add new features and fast-track major issues to ensure smooth user experience in evolving market requirements.
QA ENGINEER
Wunderman MSC
Dhaka, Bangladesh
06.2014 - 03.2018
- Safeguarded SDLC quality by taking part in design review, architecture planning, task breakdown, test planning, execution, scrum meeting and sprint retrospectives
- Secured multiple new projects by warranting proper QA availability and leading ramp up phases during pilot programs
- Administered timely, smooth production deployment by supervising task progress, bug tracking and fixes along with the Team Lead
- Ensured agile process by presenting and delivering Sneak Peeks to clients for 12 consecutive sprints
- Trained and supervised support staff situated globally for over 1.5 years
- Ensured proper user experience by delivering customer support while administering user access for around 2 years.
Education
Certified ScrumMaster® -
ScrumAlliance
05.2023 - 05.2025
MASTER OF ENGINEERING - ELECTRICAL AND COMPUTER ENGINEERING
University of Waterloo
Waterloo, ON 09.2018 - 01.2020
MASTER OF BUSINESS ADMINISTRATION - MANAGEMENT INFORMATION SYSTEMS
University of Dhaka
Dhaka, Bangladesh 03.2014 - 05.2017
BACHELOR OF SCIENCE - ELECTRICAL AND ELECTRONICS ENGINEERING
Ahsanullah University of Science And Technology
Dhaka, Bangladesh 04.2009 - 05.2013
Skills
QA methodologies mastery
undefinedAccomplishments
- The BookWorm : A Book recommendation site built on Python scraping data from different websites where users were able to buy and review books. On this, system was verified using Selenium on Python to be covered by complete automated testing
- Yelp Dataset Analysis: Project focused on analyzing trends in Yelp dataset and implementing data mining algorithm in MySql. From the dataset,multiple questions (e.g.:”given the city and the type of business, what could be the rating of a particular business” was answered using A Priori algorithm
- Vertex Cover Analysis: Project developed on Python, C++ and Advanced Linux Programming to optimize installation of traffic cameras in the Region on Kitchener Waterloo.
Timeline
Certified ScrumMaster® -
ScrumAlliance
05.2023 - 05.2025
Senior QA Analyst
Stealth Airline Software Technology
05.2022 - Current
PRODUCT QA TECHNICIAN
Nanoleaf | Doodle Labs Inc
03.2021 - 12.2021
TECHNICAL ADVISOR LEVEL IV
Sherweb Remote
06.2020 - 03.2021
MASTER OF ENGINEERING - ELECTRICAL AND COMPUTER ENGINEERING
University of Waterloo
09.2018 - 01.2020
CUSTOMER EXPERIENCE SPECIALIST
Nanoleaf | Doodle Labs Inc
06.2018 - 08.2018
QA ENGINEER
Wunderman MSC
06.2014 - 03.2018
MASTER OF BUSINESS ADMINISTRATION - MANAGEMENT INFORMATION SYSTEMS
University of Dhaka
03.2014 - 05.2017
BACHELOR OF SCIENCE - ELECTRICAL AND ELECTRONICS ENGINEERING
Ahsanullah University of Science And Technology
04.2009 - 05.2013
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