Nasheba Monroe
Toronto
Summary
Dynamic Assistant Store Manager at Rudask with proven expertise in enhancing customer experience and driving sales through strategic merchandising and effective team leadership. Skilled in problem-solving and customer relations, I developed a loyal clientele and improved operational efficiency, resulting in increased repeat business and a more engaged workforce.
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Rudask
09.2021 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Food Production Worker & Cashier
McDonald's
05.2014 - 06.2020
- Assembled and packaged food items securely to meet company standards.
- Operated food production equipment safely and responsibly for quality output.
- Complied with food storage and handling procedures for safe, hygienic operations.
- Increased safety standards by following proper sanitation procedures and wearing appropriate protective gear.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
C. W. Jefferys CI
Toronto, ON06-2013
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Customer relations
- Time management
- Team building and leadership
- Customer service management
Timeline
Assistant Store Manager
Rudask
09.2021 - Current
Food Production Worker & Cashier
McDonald's
05.2014 - 06.2020
High School Diploma -
C. W. Jefferys CI
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