Nashanda Crawford
Windsor
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
7
7
years of professional experience
Work History
Banking Advisor
RBC Royal Bank
07.2022 - Current
- Extended and sustained relationships with customers to maintain and grow business.
- Increased client satisfaction by providing personalized banking solutions and financial advice.
- Educated customers on digital banking platforms, encouraging adoption of online services for convenience and efficiency benefits.
- Strengthened customer relationships through timely follow-ups and proactive communication.
- Enhanced customer experience by addressing inquiries, resolving issues, and providing prompt assistance.
Dental Administrator
Tomken Dental
05.2019 - 08.2022
- Improved office organization and workflow through the development of effective filing systems.
- Reduced missed appointments with timely reminder calls and follow-up communications.
- Maintained compliance with industry regulations by staying updated on changes and implementing necessary adjustments to office protocols.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Receptionist
PHYSIOMED
10.2018 - 03.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Perform basic bookkeeping, filing and clerical duties
Office Administrative Assistant
Aerodrome International Maintenance
09.2017 - 03.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Properly planned work assigned shifts to utilize time, recourses, manpower and supplies to ensure great work flow.
- Organized files in alphabetical order
Education
Certificate - Medical Administration Assistance
Canadian Business College
Toronto, ON11-2018
Skills
- Prioritization and Organization
- Strategic Time Allocation
- Self-Sufficient Task Management
- Microsoft Office Proficiency
- Detail-Oriented Data Management
- Effective Customer Communication
- Problem Solving
- Interpersonal Communication
Languages
English
Timeline
Banking Advisor
RBC Royal Bank
07.2022 - Current
Dental Administrator
Tomken Dental
05.2019 - 08.2022
Receptionist
PHYSIOMED
10.2018 - 03.2019
Office Administrative Assistant
Aerodrome International Maintenance
09.2017 - 03.2018
Certificate - Medical Administration Assistance
Canadian Business College
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