Nasha-Monique Marshall
Brampton
Summary
Dedicated sales professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
years of professional experience
Work History
Sales Support Specialist
Atlas Copco Compressors
04.2023 - 11.2023
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
- Assisted customers with sales needs such as inventory and shipping questions.
- Developed working knowledge of CRM to effectively track sales leads and activities.
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Quoted prices, credit terms and other bid specifications.
Small Medium Business Representative
Optima Communications, Purolator
11.2021 - 04.2023
- Increased customer satisfaction by resolving issues
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Improved operations through consistent hard work and dedication
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Conducted research, gathered information from multiple sources and presented results
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Worked with customers to understand needs and provide excellent service
- Used coordination and planning skills to achieve results according to schedule
- Exceeded goals through effective task prioritization and great work ethic
- Participated in team-building activities to enhance working relationships
- Used Microsoft Word and other software tools to create documents and other communications
- Maintained excellent attendance record, consistently arriving to work on time
- Managed to open over 5 new business accounts every day
Digital and Content Marketing Intern
Beautynbrushes | GTA
10.2021 - 01.2022
- Scheduled social media postings to advertise products and generate site traffic
- Contributed to mock-ups, email campaigns and social media content
- Researched competitor trends and interpreted findings, reporting conclusions to supervisor
- Performed market analysis and researched latest trends
- Performed office administrative duties to enhance team cohesiveness
- Assisted in creating written, video and image content for marketing channels
- Wrote copy for social media posts, promotional emails and other marketing collateral
- Increased followers by 1k per week
Administrative Assistant
Mauze Technologies
09.2021 - 01.2022
- Restocked supplies and submitted purchase orders to maintain stock levels
- Executed record filing system to improve document organization and management
- Updated spreadsheets and databases to track, analyze and report on performance and sales data
- Monitored office calendars to plan meetings, activities and travel to maximize productivity
- Interacted with vendors to purchase and set up equipment and services
- Edited documents to improve accuracy of language, flow and readability
- Managed relational database to store information for reference, reporting and analysis
- Created detailed expense reports to facilitate reimbursement for business expenses incurred
- Leveraged accounting software to manage expenses and keep track of finances
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient
Education
Ontario College Diploma - Advertising and Marketing Communications
Sheridan College
Mississauga, ON04.2021
Skills
- Salesforce
- Adobe Creative Suite
- Microsoft Office
- Power BI
- SAP
- Customer Relationship Management
- Sales Support
- Small Business Relations
- Small Business Services
- Basic Web Design (HTML)
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 7 in the implementation of new processes for clients.
- Collaborated with team of 3 in the development of an application for CRM.
Timeline
Sales Support Specialist
Atlas Copco Compressors
04.2023 - 11.2023
Small Medium Business Representative
Optima Communications, Purolator
11.2021 - 04.2023
Digital and Content Marketing Intern
Beautynbrushes | GTA
10.2021 - 01.2022
Administrative Assistant
Mauze Technologies
09.2021 - 01.2022
Ontario College Diploma - Advertising and Marketing Communications
Sheridan College
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