Nash Vahedi
LOS ANGELES
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Professional automotive industry specialist with extensive knowledge in vehicle maintenance and customer service. Proven track record in diagnosing issues, coordinating with technicians, and ensuring customer satisfaction. Strong focus on teamwork, adaptability, and delivering reliable results. Skilled in communication, problem-solving, and managing evolving needs in fast-paced environment.
Experienced with assessing vehicle conditions and advising on necessary repairs. Utilizes technical knowledge and client communication to ensure optimal service delivery. Track record of building strong customer relationships and maintaining high levels of satisfaction.
Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.
Overview
25
25
years of professional experience
Work History
Service Advisor
Santa Monica GMC
Santa Monica, CA
10.2023 - Current
- Analyzed customer concerns regarding vehicle performance and provided tailored service solutions.
- Coordinated service appointments to optimize shop workflow and minimize wait times.
- Communicated service updates and recommendations effectively to clients, ensuring satisfaction.
- Processed customer transactions with precision and maintained detailed service records for subsequent follow-up.
- Oversaw development of high-volume accounts, ensuring compliance with organizational standards and client requirements.
- Achieved streamlined project workflows through effective implementation of Tekion and CDK solutions. Drove improvements in team performance by facilitating training and support. Enhanced project outcomes by addressing challenges proactively.
- Achieved timely resolution of customer payment and warranty issues, enhancing overall customer experience. Improved efficiency in payment processing and warranty claims through effective team collaboration. Strengthened customer relationships by addressing payment and warranty concerns promptly.
Service Manager
Santa Monica Suvs
Santa Monica, CA
02.2020 - 10.2023
- Led team in delivering exceptional customer service and resolving complex inquiries.
- Streamlined service processes, enhancing operational efficiency and reducing turnaround times.
- Trained and mentored staff on best practices for client interactions and service delivery.
- Developed training materials to enhance employee skills and improve service quality.
- Implemented customer feedback mechanisms to drive continuous improvement initiatives.
- Analyzed service data to identify trends, informing strategic decisions for operational enhancements.
- Coordinated cross-functional teams to ensure seamless execution of service projects and promotions.
- Oversaw inventory management, ensuring optimal stock levels for efficient service operations.
- Resolved customer complaints in professional and timely manner.
General Manager
Premier Auto Select
Santa Cruz, CA
02.2012 - 02.2020
- Led operational strategies to enhance efficiency and customer satisfaction across multiple service departments.
- Developed and implemented training programs to elevate staff performance and service quality.
- Streamlined inventory management processes, reducing excess stock and improving turnaround times.
- Analyzed market trends to inform strategic decision-making and drive competitive advantage.
- Fostered partnerships with suppliers, negotiating favorable terms to reduce costs while maintaining quality standards.
- Oversaw financial performance, ensuring budget adherence and identifying areas for cost reduction.
- Managed conflict resolution initiatives, enhancing team dynamics and fostering a collaborative work environment.
- Spearheaded marketing campaigns that increased brand visibility and attracted new customer segments.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Salaes Manager
Honda of Stevens Creek
San Jose, CA
01.2007 - 02.2012
- Developed and executed strategic sales plans to achieve revenue targets.
- Analyzed market trends and customer feedback to refine product offerings.
- Mentored and trained junior sales staff to enhance team performance.
- Established and maintained strong relationships with key clients for long-term growth.
- Conducted regular performance reviews to identify areas for improvement within the team.
- Implemented CRM systems to streamline sales processes and improve data accuracy.
- Increased sales revenue by developing and implementing effective sales strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Negotiated partnerships with complementary businesses, creating synergies and expanding customer base.
- Drove regional sales growth, implementing innovative marketing strategies and cultivating key partnerships.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
General Manager
Jiffy Lube
San Jose, CA
01.2004 - 01.2007
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
Security Supervisor
Landmark Protection
San Jose, CA
01.2001 - 01.2004
- Supervised security personnel, ensuring adherence to protocols and procedures.
- Conducted regular site inspections to identify safety hazards and compliance issues.
- Developed and implemented emergency response plans for various scenarios.
- Trained staff in conflict resolution and de-escalation techniques.
- Collaborated with local law enforcement on security assessments and incident responses.
- Monitored surveillance systems, analyzing footage for suspicious activities or breaches.
- Managed scheduling and deployment of security staff across multiple locations.
- Evaluated security operations, recommending improvements for enhanced effectiveness and efficiency.
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
Education
High School Diploma -
Kerman
Iran Tehran01-1999
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
- Excellent communication
- Service estimates
- Service recommendations
- Team player mentality
- Handling customer complaints
- Complaint resolution
- Goal-oriented mindset
- Service scheduling
- Staff education and training
- Performance goals
- Workflow management
- Repairs scheduling
- Client rapport
- Customer relationship management
- Customer retention
- Warranty claims process management
- Quality inspection
- Records maintenance
- Clerical support
- Service order flow
- Problem resolution
- Customer relations
- Work prioritization
- Calm and professional under pressure
- Administrative and office support
- Service upselling
- Professional telephone demeanor
- Training development aptitude
- Sales closing
- Product knowledge
Languages
Persian
Native or Bilingual
Turkish
Limited Working
Interests
- Gym Workouts
- Mindfulness Practices
- Passionate about balancing physical health with mental and emotional wellness
- Enjoy hobbies that combine physical activity with outdoor exploration
- Reading
- Auto Repair/Restoration
Timeline
Service Advisor
Santa Monica GMC
10.2023 - Current
Service Manager
Santa Monica Suvs
02.2020 - 10.2023
General Manager
Premier Auto Select
02.2012 - 02.2020
Salaes Manager
Honda of Stevens Creek
01.2007 - 02.2012
General Manager
Jiffy Lube
01.2004 - 01.2007
Security Supervisor
Landmark Protection
01.2001 - 01.2004
High School Diploma -
Kerman