Nary Chann
Fresno
Summary
Experienced front desk and medical billing professional with over 10 years if experience in healthcare administrative support. Skilled in patient scheduling, insurance verification, claims, processing, payment posting, and maintaining accurate medical records. Strong customer service skills with ability to manage high- volume offices while ensuring patient satisfaction and compliance with HIPAA regulations.
Overview
12
12
years of professional experience
Work History
Billing Specialist
Ezenwugo Medical Group & Subsets
07.2024 - Current
- Managed billing inquiries and resolved discrepancies to enhance customer satisfaction.
- Processed patient accounts and coordinated insurance claims for timely reimbursements.
- Reconciled billing statements with financial records to ensure accuracy and compliance.
- Implemented billing software upgrades, improving processing efficiency and reducing errors.
- Processed insurance claims efficiently, ensuring timely reimbursements and minimizing denials.
- Reviewed patient billing inquiries, resolving discrepancies to enhance customer satisfaction.
- Streamlined operational workflows, enhancing team efficiency and productivity.
- Developed training programs for staff, improving onboarding processes and knowledge retention.
- Coordinated multi-line phone systems, directing calls to appropriate personnel promptly.
- Developed filing systems that improved document retrieval speed and organization across departments.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Medical Biller/Front Desk Receptionist
Latif Ziyar M.d
05.2014 - 12.2025
- Processed medical claims using advanced billing software to ensure accurate submissions.
- Collaborated with healthcare providers to resolve billing discrepancies and improve claim acceptance rates.
- Analyzed patient accounts for accuracy, identifying errors and implementing corrective actions promptly.
- Trained junior staff on billing procedures and compliance regulations to enhance team performance.
- Implemented electronic health record (EHR) integration for improved data management and patient information retrieval.
- Conducted regular audits of billing records to maintain compliance with insurance guidelines and regulations.
- Developed streamlined workflows for claims processing, reducing turnaround times significantly.
- Processed and submitted insurance claims efficiently to ensure timely reimbursements.
- Reviewed patient billing information for accuracy, reducing claim denials significantly.
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Managed customer complaints, providing timely solutions to enhance experience.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
Education
Certificate - Medical Office Specialist
Brightwood College
Clovis, CA04-2014
High School Diploma -
Carter G. Woodson
Fresno, CA06-2010
Skills
- Billing systems and software
- Insurance verification
- Invoice processing
- Customer service
- Friendly, positive attitude
- Teamwork and collaboration
- Time management
- Attention to detail
- Dependable and responsible
- Flexible and adaptable
- Multitasking
- Excellent communication
- Computer skills
- Organizational skills
- Calm under pressure
- Decision-making
Timeline
Billing Specialist
Ezenwugo Medical Group & Subsets
07.2024 - Current
Medical Biller/Front Desk Receptionist
Latif Ziyar M.d
05.2014 - 12.2025
Certificate - Medical Office Specialist
Brightwood College
High School Diploma -
Carter G. Woodson