Narviel Padalla
Vermilion,AB
Summary
Excelled in customer service and problem-solving, enhancing customer satisfaction and efficiency. Demonstrated strong teamwork, multi-tasking abilities, and a goal-oriented approach, consistently meeting performance targets.
I can adapt quickly to new working environment and accomplish tasks assigned to me in timely manner. I can also work in fast paced environment efficiently.
Overview
5
5
years of professional experience
Work History
Sales Associate
Virginia Grocery Store
03.2022 - 11.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Call Center Agent
BUSINESS PROCESS OUTSOURCING
03.2019 - 06.2023
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
Education
Bachelor Of Science - Major in Physical Therapy
Pines City Colleges
Baguio City, PhillipinesSkills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Goal-Oriented
- Client Service
Languages
English
Professional Working
Timeline
Sales Associate
Virginia Grocery Store
03.2022 - 11.2023
Call Center Agent
BUSINESS PROCESS OUTSOURCING
03.2019 - 06.2023
Bachelor Of Science - Major in Physical Therapy
Pines City Colleges
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