Narup Kaur Maan
Airdrie,AB
Summary
Empathetic, highly organized customer service professional with 4+ years of experience in client relations and supervisory roles. Brings strong communication, problem-solving, and relationship-building skills, with a proven ability to stay composed, manage priorities, and deliver excellent service in fast-paced environments. Seeking to contribute to a remote Customer Service role.
Overview
4
4
years of professional experience
4
4
Certifications
Work History
Early Childhood Educator
Growing Miracles
Airdrie, Alberta
01.2026 - Current
- Built strong, trusting relationships with families through daily communication and consistent follow-up.
- Supported a positive environment for toddlers by using empathy and clear communication.
- Managed multiple responsibilities under structured schedules while maintaining a calm and professional demeanor.
- Collaborated with staff and parents to resolve issues and support individualized care needs — honing relationship management and problem-solving skills essential for client services.
Front Desk Concierge/Supervisor
Regal Security Inc.
Toronto, Ontario
08.2024 - 09.2025
- Served as the first point of contact for residents, guests, and management teams, handling all inquiries and emergencies with professionalism and accuracy.
- Responded to phone calls, emails, and in-person queries while maintaining data accuracy in CRM and reporting systems.
- Trained and supervised front desk staff to maintain high service standards and attention to detail.
- Composed daily reports and managed documentation related to guest feedback and occupancy — improving communication efficiency between departments.
Front Desk Concierge / Supervisor
Shield Security Group
Toronto, Ontario
01.2022 - 07.2024
- Progressed from security concierge to supervisor within 2.5 years, demonstrating leadership capabilities.
- Managed guest inquiries and resolved issues swiftly to enhance visitor experience.
- Responded effectively to emergencies, ensuring safety for all guests.
- Cultivated strong client relationships through exceptional communication skills.
- Processed incoming mail, faxes, emails, and documents related to guest requests efficiently.
- Coordinated special events including conferences, handling catering and entertainment logistics.
- Contributed to staff meetings, discussing upcoming events and customer service strategies.
- Executed administrative tasks such as filing, database updates, and preparing correspondence materials.
Education
Post-Graduate Certificate - Cloud Computing
Loyalist College of Applied Arts And Technology
Belleville12-2022
Skills
- Customer relations & retention
- Professional phone communication & email etiquette
- Conflict resolution & problem solving
- Time management & multitasking
- CRM systems & data entry accuracy
- Outbound and inbound call handling
- Empathy, patience, and active listening
- Team collaboration & performance accountability
- Adaptability to remote and structured schedules
- Technical proficiency in Microsoft 365, Google Workspace, and communication platforms
- Troubleshooting
- Internet and network basics
Certification
Early Childhood Education Level-1 - Alberta Children Services
Timeline
Early Childhood Educator
Growing Miracles
01.2026 - Current
Front Desk Concierge/Supervisor
Regal Security Inc.
08.2024 - 09.2025
Front Desk Concierge / Supervisor
Shield Security Group
01.2022 - 07.2024
Post-Graduate Certificate - Cloud Computing
Loyalist College of Applied Arts And Technology