Narup Kaur Maan
Etobicoke,ON
Summary
Results-driven Security Supervisor with extensive experience at Regal Security Inc., excelling in team coordination and emergency response. Proven ability to enhance safety protocols and customer service, ensuring a secure environment. Proficient in surveillance monitoring and skilled in maintaining professionalism during critical situations, fostering a culture of excellence within the security team.
Overview
5
5
years of professional experience
Work History
Security Supervisor
Regal Security Inc.
Toronto, Ontario
08.2024 - Current
- Conducting performance audits of the team, and providing them feedback and assistance in the areas of improvement.
- Facilitated training sessions for new employees on company policies and procedures.
- Providing the best customer service to the residents residing in the building.
- Maintaining professionalism while dealing with critical situations.
- Maintained accurate records related to employee access privileges, including issuing new fobs and buzzer codes, and revoking expired ones.
- Coordinated with law enforcement and emergency responders during security incidents.
- Working closely with the building maintenance contractors and property managers in order to secure the premises, and providing suggestions to enhance the safety of the premises.
- Scheduled routine maintenance and updates on security programs, cameras and other devices.
Security Concierge Supervisor
Shield Security Group
North York, ON
07.2023 - 07.2024
- Managed administrative duties, including scheduling, document management, and record maintenance, ensuring efficient and organized operations within the organization.
- Maintained daily log of visitors, contractors, and personnel entering the premises.
- Conducted regular training sessions with staff to ensure compliance with company policies and procedures.
- Supervised the daily operations of a security team to ensure compliance with company policies and procedures.
- Provided training for new security personnel on safety protocols and emergency response plans.
- Performed regular inspections of all security equipment to ensure proper functioning.
- Developed detailed reports on incidents and submitted them to management for review.
- Monitored access control systems, CCTV footage, and alarm systems.
Security Concierge
Shield Security Group
Thornhill, ON
01.2022 - 07.2023
- Specialized in software installation, access control enforcement, hardware configuration, and efficient resolution of hardware issues as the Front Desk Operator.
- Provided outstanding customer service by effectively addressing resident concerns and inquiries.
- Monitored surveillance equipment to identify potential security risks or safety concerns.
- Assisted with emergency response procedures during incidents such as fire alarms or medical emergencies.
- Enforced access control protocols at all entrances and exits to ensure only authorized personnel enter the premises.
- Conducted patrols of designated areas on foot to ensure the safety of personnel and property.
- Issued badges, visitor passes, parking permits, keys. as required by company policy.
Technical Support Representative
Kochar Infotech Ltd
Amritsar, Punjab
03.2020 - 12.2020
- Created detailed documentation for each customer interaction to maintain accurate records of service provided.
- Resolved customer inquiries in a timely manner, ensuring customer satisfaction.
- Developed an understanding of customer needs by actively listening to their requests and communicating solutions effectively.
- Conducted regular follow-up calls with customers to ensure their satisfaction with service provided.
- Provided technical assistance to customers over the phone and through email.
Education
Certificate - Cloud Computing
Loyalist College
North York, ON12-2022
Bachelor of Science - Computer Science
Punjab Technical University
Punjab, India01-2018
Skills
- Microsoft Office
- Customer service
- Professional appearance
- Typing proficiency
- Multi-Line Telephone Systems
- Document Control
- Microsoft Outlook
- Surveillance monitoring
- Security Team Coordination
- Incident reporting
- Mail handling
- Reception oversight
- Meeting planning
- Emergency Response Coordination
Timeline
Security Supervisor
Regal Security Inc.
08.2024 - Current
Security Concierge Supervisor
Shield Security Group
07.2023 - 07.2024
Security Concierge
Shield Security Group
01.2022 - 07.2023
Technical Support Representative
Kochar Infotech Ltd
03.2020 - 12.2020
Certificate - Cloud Computing
Loyalist College
Bachelor of Science - Computer Science
Punjab Technical University
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