Narup Kaur Maan
Hamilton,ON
Summary
Orderly and committed Concierge Supervisor/Customer Care Representative offering solid skills in customer relations and resilience to handle challenges of fast-paced buildings environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
5
5
years of professional experience
Work History
Security Concierge Supervisor
Shield Security Group
North York, ON
07.2023 - Current
- Managed administrative duties, including scheduling, document management, and record maintenance, ensuring efficient and organized operations within the organization.
- Maintained daily log of visitors, contractors, and personnel entering the premises.
- Conducted regular training sessions with staff to ensure compliance with company policies and procedures.
- Supervised the daily operations of a security team to ensure compliance with company policies and procedures.
- Provided training for new security personnel on safety protocols and emergency response plans.
- Performed regular inspections of all security equipment to ensure proper functioning.
- Developed detailed reports on incidents and submitted them to management for review.
- Monitored access control systems, CCTV footage, and alarm systems.
Security Concierge
Shield Security Group
Thornhill, ON
01.2022 - 07.2023
- Specialized in software installation, access control enforcement, hardware configuration, and efficient resolution of hardware issues as the Front Desk Operator.
- Deliver exceptional customer service with a primary emphasis on enhancing resident satisfaction, fostering positive interactions, and addressing inquiries and concerns promptly and courteously.
- Monitored surveillance equipment to identify potential security risks or safety concerns.
- Assisted with emergency response procedures during incidents such as fire alarms or medical emergencies.
- Enforced access control protocols at all entrances and exits to ensure only authorized personnel enter the premises.
- Conducted patrols of designated areas on foot to ensure the safety of personnel and property.
- Issued badges, visitor passes, parking permits, keys. as required by company policy.
Customer Care Representative
Kochar Infotech Ltd
Amritsar, India
05.2019 - 07.2020
- Provided Superior Customer Service on Chat/Email/Call
- Resolved product or service problems by clarifying the customer's complaint; provided the accurate and complete information by using the right methods/tools.
- Handled customer complaints often within a time limit to ensure the customer is satisfied.
- Collaborated with the team members to ensure the superior customer experience by following company’s communication procedures, policies, and guidelines at all times.
Education
Certificate - Cloud Computing
Loyalist College
Toronto12-2022
Bachelor of Science - Computer Science
Punjab Technical University
Punjab, India01-2018
Skills
- Microsoft Office
- Customer Service
- Professional Appearance
- Typing proficiency
- Multi-Line Telephone Systems
- Document Control
- Microsoft Outlook
- Surveillance Monitoring
- Security Team Coordination
- Incident Reporting
- Mail handling
- Reception oversight
- Meeting planning
- Emergency Response Coordination
- Escalation management
- Customer Support
Timeline
Security Concierge Supervisor
Shield Security Group
07.2023 - Current
Security Concierge
Shield Security Group
01.2022 - 07.2023
Customer Care Representative
Kochar Infotech Ltd
05.2019 - 07.2020
Certificate - Cloud Computing
Loyalist College
Bachelor of Science - Computer Science
Punjab Technical University
Similar Profiles
John KurianJohn Kurian
Security Supervisor at Shield Security GroupSecurity Supervisor at Shield Security Group
Hitesh KumarHitesh Kumar
Concierge Officer at Shield Security GroupConcierge Officer at Shield Security Group
Sanchit GognaSanchit Gogna
Security Concierge at Shield Security GroupSecurity Concierge at Shield Security Group