Narom Lek
Elk Grove
Summary
To obtain a position in a customer-oriented environment where I can utilize my exceptional customer service and hospitality skills. Highly motivated individual with a passion for delivering excellent customer service and dedication to an organization that values hard work and commitment. Skilled in problem-solving, active listening, and communication, seeking to leverage these abilities in a position at a forward-thinking company.
Overview
6
6
years of professional experience
Work History
Customer Concierge Lead/Sales
Lash Lounge
Sacramento
04.2025 - Current
- Increase membership sales and retail sales
- Scheduled appointments through direct interaction and phone communication.
- Managed marketing strategies for salons through official partnerships and branded platforms.
- Work with software services such as Mindbody online, messenger.AI. Leads management system, Excel, outlook, etc.
- Processed client payments accurately while ensuring confidentiality of financial transactions.
Marketing & Sales Consultant
Strategic Marketing Management Group
Pleasanton
01.2020 - Current
- Provided exceptional customer service and support via phone, email, chat, consistently exceeding customer expectations.
- Actively listened to customer needs and concerns, demonstrating empathy and understanding.
- Reported to the middle management on contracts, sales objective, activities, and review and analysis of prospects.
- Proven track record of building long-term client relationships through cold calling and door knocking.
- Skilled in Prospecting, account management, contract negotiation, and leveraging data-driven insights to identify customer needs.
- Reduced client churn by 30% by implementing proactive follow-up strategies and personalized service plans.
Gaming/Bar Server
Livermore Casino
Livermore
07.2019 - 12.2023
- Provide quality and courteous food and beverage service to guests.
- Acknowledge and greet customers in a friendly manner.
- Explain menus and daily specials, assure all orders are taken accurately and efficiently.
- Handle chips change accurately.
- Consistently exceeded monthly goals by a minimum of 10% by training bar staff on upselling techniques and creating a featured food and beverage programs.
Education
Phlebotomy Technician Training -
Phlebotomy Training Specialists
Manteca, CABS - Sociology
Modesto Junior College
Modesto, CASkills
- Sales Management
- Customer Retention
- Solutions Selling
- Sales Operations
- Lead Generation
- Business Development
- Business to Business (B2B)
- Prospecting Strategy
- Leadership
- CRM Tools (Salesforce)
Languages
- English
- Cambodian
Timeline
Customer Concierge Lead/Sales
Lash Lounge
04.2025 - Current
Marketing & Sales Consultant
Strategic Marketing Management Group
01.2020 - Current
Gaming/Bar Server
Livermore Casino
07.2019 - 12.2023
Phlebotomy Technician Training -
Phlebotomy Training Specialists
BS - Sociology
Modesto Junior College
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