Narmeen Abbas
Ajax,Canada
Summary
Developed strong organizational and communication skills in collaborative and fast-paced environment. Proven ability to manage multiple tasks, meet deadlines, and contribute to team objectives. Seeking to transition into new field, utilizing transferrable skills to drive success in diverse professional settings.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Student Follow-Up Caller
Ontario Tech University
01.2025 - 03.2025
- Contacted over 3000 applicants over the course of nearly 3 months
- Verified any questions each applicant had concerning their time at Ontario Tech, from application technicalities to student life
- Created a personalized experience with each call, making each applicant feel comfortable and welcomed
- Utilized HubSpot to initiate calls and adapted quickly to ongoing changes within the program
- Reinstated in 2025 due to proven performance in the same role held in 2024
Student Client Support Intake Worker
Muslim Welfare Residences
06.2024 - 08.2024
- Enhanced client engagement and safety by managing records, updating information, and overseeing entry/exit logs, ensuring a secure and organized environment for 25 residents
- Built trusting relationships with clients by providing personalized support, understanding their histories and triggers, and fostering a compassionate, welcoming atmosphere
- Led and improved program activities, including supervising workshops, managing kitchen operations, and enhancing the facility's environment, which increased client participation and overall satisfaction
Content Creation Internship
Council of Islamic Guidance
06.2023 - 08.2023
- Boosted community engagement by 15% through effective management of contact lists and researched web content.
- Utilized social media expertise to craft captivating web content and played a pivotal role in planning and executing special events, boosting online presence and community interaction by 30%
Education
Bachelor of Science (Honours) - Life Science
Ontario Tech University
Oshawa, ON06.2025
Skills
- Clear Communication
- Creative Problem Solving
- Strong Interpersonal Skills
- Self-Motivated and Team-Oriented Work
- Accurate Money Handling
- Microsoft Office & Hubspot expertise
Accomplishments
- Application Engagement Boost: Contacted over 3000 applicants, increasing enrollment engagement by 15%.
- Program Improvement Success: Enhanced program activities, increasing client satisfaction by 40%.
- Client Record Management: Managed records for 25 residents, ensuring 100% compliance.
- Content Creation Impact: Improved social media presence, increasing interaction by 30%.
Certification
Standard First & CPR C - Canadian Red Cross
Timeline
Student Follow-Up Caller
Ontario Tech University
01.2025 - 03.2025
Student Client Support Intake Worker
Muslim Welfare Residences
06.2024 - 08.2024
Content Creation Internship
Council of Islamic Guidance
06.2023 - 08.2023
Bachelor of Science (Honours) - Life Science
Ontario Tech University
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