Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Narmatha Jayakar

Markham,Canada

Summary

Seasoned Senior IT Quality Analyst with 9+ years of experience in software testing and quality assurance within Agile and Waterfall frameworks. Proven expertise in test planning, functional/system integration testing, and end-to-end QA processes across enterprise SaaS, Human Resources, Payment Processing, and Insurance platforms. Skilled in mentoring, defect management, and test documentation while ensuring compliance with established QA standards. Adept at cross-team collaboration and aligning testing processes to business objectives for high-impact results.

Overview

18
18
years of professional experience

Work History

Senior Quality Analyst

Book4Time Inc
Markham, Canada
11.2017 - Current
  • Developed and executed comprehensive test strategies for web, API, and mobile platforms, aligning with stakeholder requirements.
  • Performed system integration and UAT testing for enterprise features including payment gateways and POS terminals.
  • Delivered timely test metrics, defect logs, and RCA reports while leading bug triage and providing technical mentoring.
  • Collaborated with cross-functional teams and participated in Agile ceremonies to align QA processes with sprint goals.
  • Validated backend workflows with SQL/Postgres and integrated manual test cases into automation frameworks.
  • Supported post-release and production testing for critical applications to ensure functional stability.

Test Engineer

Merrill Corporation Ltd
Minneapolis, USA
08.2012 - 11.2014
  • Designed and executed manual and automated test cases using Selenium WebDriver (C#).
  • Led QA efforts for enterprise-grade applications and managed defect reporting using JIRA.
  • Conducted security testing using CAT and Fiddler and ensured IDS/IPS compliance.
  • Coordinated with stakeholders during sprint grooming, demos, and test case walkthroughs.
  • Directed a team of 6–8 QA engineers, ensuring timely delivery of test cycles and documentation.

Test Engineer

Aspire Systems
, India
12.2010 - 03.2012
  • Conducted end-to-end testing based on business and functional requirements.
  • Participated in traceability matrix creation and defect reviews with development teams.
  • Reported bugs via JIRA and supported UAT and post-implementation testing phases.

Test Engineer

Soft Solutions 4 U Pvt Ltd
, India
10.2007 - 11.2010
  • Managed test planning, execution, and defect tracking in Waterfall-based projects.
  • Produced project metrics, audit logs, and lessons-learned documentation.
  • Reported and resolved issues via HP ALM and supported UAT coordination efforts.

Education

Graduate Certificate - International Business Management

Centennial College
Toronto, ON
01.2017

Graduate Certificate - Project Management

Centennial College
Toronto, ON
01.2017

Bachelor of Engineering (B.E.) - Electronics Engineering

Anna University
India
01.2007

Skills

  • Functional Testing
  • Integration Testing
  • System Testing
  • Agile Methodologies
  • UAT
  • Regression Testing
  • SDET Cycle
  • Defect Lifecycle Management
  • Manual Testing
  • API Testing
  • SQL
  • Postgres
  • Salesforce
  • POS Testing
  • Mobile App Testing
  • IOS Testing
  • Android Testing
  • JIRA
  • Bugzilla
  • TFS
  • QTest
  • Confluence
  • HP ALM
  • Sprint Planning
  • RCA
  • Traceability Matrices
  • Test Management Tools
  • Data Integration
  • Analytics
  • QLIK
  • MS Project
  • Visio

Timeline

Senior Quality Analyst

Book4Time Inc
11.2017 - Current

Test Engineer

Merrill Corporation Ltd
08.2012 - 11.2014

Test Engineer

Aspire Systems
12.2010 - 03.2012

Test Engineer

Soft Solutions 4 U Pvt Ltd
10.2007 - 11.2010

Graduate Certificate - International Business Management

Centennial College

Graduate Certificate - Project Management

Centennial College

Bachelor of Engineering (B.E.) - Electronics Engineering

Anna University

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Narmatha Jayakar