Narjot Kaur (Noor)
Kelowna
Summary
Results-driven professional with extensive experience in reservation management, skilled at optimizing booking processes and delivering exceptional customer service. Renowned for teamwork and adaptability, ensuring seamless operations and client satisfaction. Proficient in problem-solving and maintaining high standards under pressure. Proactive and goal-oriented with excellent time management skills. Swift capacity to learn and apply new skills, committed to driving team success and contributing to organizational growth
Overview
15
15
years of professional experience
1
1
Certification
Work History
Group Reservations Specialist
Eldorado & Manteo Resort
08.2022 - Current
- Responding to inquiries from group organizers regarding availability, rates, amenities, etc.
- Tracking pick-up rates and adjusting room blocks as needed. Inputting rooming lists and special requests
- Managing attrition clauses and cut-off dates
- Confirm bookings and provide guests with information on rates, amenities, and policies
- Collaborate with other departments (Housekeeping, Front Desk) to ensure room availability aligns with guest arrivals
- Generate reports on occupancy rates, booking trends, and revenue to maintain accuracy
- Proactively identified potential challenges within the reservation process and developed creative solutions to address them promptly.
- Implemented a system for tracking special requests from clients, resulting in improved customization of services offered during their stay.
Front Office Supervisor
Holiday Inn and Suites
07.2019 - 12.2021
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Promoted positive work environment by fostering teamwork among front office staff members.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
Duty Manager
Spirit Ridge - The Unbound Collection by Hyatt
05.2016 - 07.2019
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
Housekeeping Supervisor - Front Desk Agent/Supervisor
Watermark Beach Resort Hotel
06.2011 - 09.2017
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to the maintenance staff
- Completed schedules, shift reports, and other business documentation.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Answered multi-line phone system and enthusiastically greeted callers.
Education
Medical Office Assistant/Health Unit Coordinator -
Academy of Learning Career College
Kelowna, BC01-2025
Bachelor of Arts - Humanities, Social Science, And Liberal Arts
G.N.G. College
Punjab, India01-2008
High School Diploma -
S.M. School
Punjab, India01-2005
Skills
- Effective Communication: Skilled in conveying information clearly and efficiently
- Interpersonal Skills: Adept at building and nurturing positive relationships with clients, guests, and colleagues
- Administrative Expertise: Proficient in managing office operations, including scheduling, filing, and documentation
- Attention to Detail: Strong focus on accuracy and thoroughness in all tasks
- Advanced Multitasking Abilities: Capable of handling multiple responsibilities efficiently under tight deadlines
Certification
Standard First Aid - CPR-C-AED, June 2024
Languages
Punjabi
Native or Bilingual
English
Full Professional
Hindi
Professional Working
Timeline
Group Reservations Specialist
Eldorado & Manteo Resort
08.2022 - Current
Front Office Supervisor
Holiday Inn and Suites
07.2019 - 12.2021
Duty Manager
Spirit Ridge - The Unbound Collection by Hyatt
05.2016 - 07.2019
Housekeeping Supervisor - Front Desk Agent/Supervisor
Watermark Beach Resort Hotel
06.2011 - 09.2017
Medical Office Assistant/Health Unit Coordinator -
Academy of Learning Career College
Bachelor of Arts - Humanities, Social Science, And Liberal Arts
G.N.G. College
High School Diploma -
S.M. School