Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Narjiss Badr

Montréal

Summary

Versatile professional with expertise in business technology management, data analytics, and customer service. Skilled in leveraging BI tools and technical solutions to optimize operations and deliver actionable insights. Adaptable team player with strong leadership and communication, dedicated to exceeding expectations.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Co-Founder

Tutorat L’Alternative
05.2020 - 06.2024
  • Created and managed a website and social media platforms, increasing customer acquisition by 30%, reaching a total of 300 clients
  • Integrated and customized a tutoring management software to optimize operations and meet specific business needs
  • Designed analytical models to track performance metrics, improving decision-making and client satisfaction by 25%
  • Created dashboards leveraging business intelligence tools to deliver actionable insights
  • Integrated data management systems aligning with strategic goals

Bilingual Contact Center Representative - Level 2

TD Bank
11.2021 - 11.2022
  • Met every quarterly target, consistently exceeding performance expectations and driving customer satisfaction
  • Analyzed client data to identify solutions and improve customer satisfaction metrics
  • Applied advanced time management techniques to balance multiple high-priority tasks
  • Provided tailored financial advice to clients based on their unique needs and account history
  • Collaborated with internal teams to develop tailored solutions addressing unique client challenges, ensuring alignment with organizational goals

IT Technician - Level 2

Geek Squad – Best Buy
11.2017 - 11.2020
  • Conducted software/hardware diagnostics and implemented solutions improving operational efficiency
  • Met sales targets, achieving the highest ranking in service promotion and sales within the department
  • Collaborated with cross-functional teams to streamline support processes
  • Supported the Level 1 team

Education

Bachelor - Business Technology Management, Minor in Data Intelligence

Concordia University
04.2025

SAS- Academic Specialization - Business Analytics and Predictive Modelling

Concordia University
01.2023

Future Leader Training - undefined

Best Buy
01.2019

Diplôme d’Études Professionnelles (DEP) - Soutien Informatique

Institut Teccart
01.2018

High School Diploma - Série Scientifiques, Spécialité Physique-Chimie

Bennis High School
01.2016

Skills

  • Organized, Methodical, Analytical
  • Team player with strong communication skills
  • Engaged, Dynamic, Leadership qualities
  • Strong adaptability
  • Technical Skills Suite Microsoft Office, Logiciels ERP, Tableau, Machines Virtuelles, JAVA, C#, SAS Programing, SQL, SAP, Microsoft Project, Salesforce, Agile Methodologies, Visual Studio, Visual Paradigm, Cloud Migration, Power Bi, DAX, R
  • Languages Français, Anglais, Arabe

Languages

English
Native or Bilingual
French
Native or Bilingual
Arabic
Native or Bilingual

Certification

n

Timeline

Bilingual Contact Center Representative - Level 2

TD Bank
11.2021 - 11.2022

Co-Founder

Tutorat L’Alternative
05.2020 - 06.2024

IT Technician - Level 2

Geek Squad – Best Buy
11.2017 - 11.2020

SAS- Academic Specialization - Business Analytics and Predictive Modelling

Concordia University

Future Leader Training - undefined

Best Buy

Diplôme d’Études Professionnelles (DEP) - Soutien Informatique

Institut Teccart

High School Diploma - Série Scientifiques, Spécialité Physique-Chimie

Bennis High School

Bachelor - Business Technology Management, Minor in Data Intelligence

Concordia University

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Narjiss Badr