Narissa Nicholson

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
• Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
• Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.

• Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced cafe setting.
• Maintained cleanliness of the cafe, ensuring a welcoming environment for all guests.
• Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
• Produced food and drink products adhering to company quality and quantity standards.
• Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.

• Greeted guests, promoted specials, and took orders.
• Operated the cash register with accuracy, ensuring proper handling of transactions.
• Kept workplace clean and organized in line with restaurant policies.
• Increased speed of service through effective multitasking and time management skills.
• Collaborated with team members to maintain a smooth workflow during busy hours.

*seasonal*

• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Managed returns, exchanges and refunds in accordance with store policy.
• Helped customers locate products and checked store system for merchandise at other sites.
• Rotated stock and restocked shelves to maintain product availability and store appearance.

• Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
• Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
• Maintained clean and organized workstations, adhering to strict health and safety guidelines.
• Maintained clean, tidy and orderly work station to uphold company standards.