Rosi Uhlir
Anaheim
Summary
Experienced leader with a proven record of guiding high-performing teams and delivering exceptional guest service. Known for positivity, precision, and passion in every interaction. Skilled in problem-solving, safety-critical decisions, and employee development. Leads with emotional intelligence, fostering trust through clear communication, accountability, and transparency.
Overview
2026
2026
years of professional experience
Work History
Attractions Manager
Walt Disney Company
Anaheim
2022 - Current
- Led operational performance and safety oversight for teams of 60 employees at a time, including supervisory staff.
- Managed and developed a team of over 40 Attraction Leads and On the Job Trainers.
- Oversaw real-time decision-making and safety-critical analysis in a fast-paced, high-stakes environment.
- Prioritized cross-functional collaboration to enhance consistency and operational efficiency under pressure i.e. Attraction downtimes, rigorous evacuations, and Guest entrapment.
Guest Relations Hostess / Lead / Manager
Walt Disney Company
Anaheim
2015 - 2022
- Ensured smooth daily operations while delivering exceptional guest experiences.
- Fostered team confidence and accountability through consistent, high-standard execution.
- Triaged and created service solutions for customer complaints.
- Ensured efficient guest service delivery and seamless guest interactions in high-traffic environments.
- Provided coaching and performance feedback to support leader development and team accountability.
- Facilitated a strong focus on guest satisfaction, accessibility, and service quality.
- Mentored and trained 50 new supervisory staff.
Skills
- Supported and taught program launch for Magic, Cast APP, Genie, Maxpass, Guest Service Suite, and the Park Reservation System
- Proficient in Galaxy, MIKE, Business Objects, and Gold Pass Premium Membership Services
- Solid written and verbal communication
- Creative Problem Solving
- Public Speaking
- Building Relationships
Timeline
Attractions Manager
Walt Disney Company
2022 - Current
Guest Relations Hostess / Lead / Manager
Walt Disney Company
2015 - 2022