Narine Derbedrossian
Granada Hills
Summary
Proven multitasker and relationship builder, excelled at El Presidente Restaurant by seamlessly integrating customer service expertise with conflict resolution skills. Trained new staff, ensuring high standards and fostering loyalty through exceptional guest experiences. Demonstrated judgment and decision-making in high-pressure situations, significantly enhancing guest satisfaction and repeat business. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level part time position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
El Presidente Restaurant
04.2022 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
Barista
Jamba Juice
03.2021 - 04.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
Associate of Science - Social Work
Los Angeles Mission College
Sylmar, CA06.2024
GED -
John F. Kennedy High School
Granada Hills, CA06.2022
Skills
- Strong multitasking
- Conflict Resolution
- Scheduling
- Assertiveness
- Handling Complaints
- Relationship Building
- Judgment and Decision Making
- Customer service expertise
Accomplishments
4.0 Student
Languages
Armenian
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working
Timeline
Restaurant Hostess
El Presidente Restaurant
04.2022 - Current
Barista
Jamba Juice
03.2021 - 04.2022
Associate of Science - Social Work
Los Angeles Mission College
GED -
John F. Kennedy High School
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