Narinder Singh Gill
Brampton,ON
Summary
To keep learning attitude and to work with sincerity and integrity and to align with the mission of the organization. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
37
37
years of post-secondary education
Work History
Customer Service Executive
Eureka Outsourcing Solutions Pvt Ltd
07.2016 - 02.2017
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
Team Leader - Customer Service
Anantya BPO Private Limited
03.2017 - 12.2017
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Subject Matter Expert
Accenture
05.2018 - 04.2023
- Mentored junior team members, contributing to their professional growth and development.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
- Managed complex projects from inception through completion, delivering high-quality results within tight deadlines.
- Optimized subject matter content by conducting extensive research and incorporating industry trends.
Invigilator and Administrator
Xyna International school
06.2023 - Current
- Collaborated with fellow invigilators to maintain a high standard of professionalism throughout the examination process.
- Communicated clearly with students about exam rules and expectations, minimizing confusion and potential misconduct.
- Provided clear instructions for exam procedures, streamlining the process and reducing student anxiety before tests.
- Managed time effectively during exams, enabling students to complete their tests without interruption or stress.
- Streamlined the administration of exams by efficiently organizing testing materials and maintaining detailed records.
- Conducted thorough checks of identification documents, verifying that only eligible candidates participated in examinations.
Education
Bachelor in Management Studies -
University of Mumbai
Mumbai 05.2001 - 05.2016
Global Business Management -
Conestoga College
Kitchener, ON 05.2001 - 05.2023
Global Hospitality Management -
Conestoga College
Kitchener, ON08.2024
Skills
Communication
Decision Making
Quick Learner
Quick at Improvising
People Management
Analytical Work
Customer Relationship Management
Payment management
Complaint Handling
Accomplishments
- Encore Award Winner
- Best SME Award
- Collaborated with team of 8 in the development of Verizon - Gurugram site.
Personal Information
- Date of Birth: 01/01/1995
- Gender: Male
- Nationality: Indian
- Marital Status: Un-Married
Languages
English
Hindi
Punjabi
Disclaimer
I do hereby confirm that all the above furnished details are true to the best of my knowledge.
Timeline
Invigilator and Administrator
Xyna International school
06.2023 - Current
Subject Matter Expert
Accenture
05.2018 - 04.2023
Team Leader - Customer Service
Anantya BPO Private Limited
03.2017 - 12.2017
Customer Service Executive
Eureka Outsourcing Solutions Pvt Ltd
07.2016 - 02.2017
Bachelor in Management Studies -
University of Mumbai
05.2001 - 05.2016
Global Business Management -
Conestoga College
05.2001 - 05.2023
Global Hospitality Management -
Conestoga College