Narinder Paul Singh Basra
brampton
Summary
Dynamic Dispatch Supervisor at Gray Jay Ground Inc. with proven expertise in driver supervision and route planning. Cultivated strong vendor relationships, enhancing delivery efficiency and customer satisfaction. Leveraged exceptional interpersonal skills to resolve issues swiftly, ensuring seamless operations and a positive service experience. Committed to safety compliance and operational excellence.
Overview
15
15
years of professional experience
Work History
Dispatch Supervisor
Gray jay Ground Inc.
Brampton
05.2017 - Current
- Established strong working relationships with external vendors to facilitate efficient delivery operations.
- Monitored attendance and productivity for employees by maintaining accurate and updated records.
- Recorded and maintained files or records of customer requests, work or services performed.
- Planned out driver routes ahead of time, which cut down on mileage and reduced costs.
- Coordinated with other departments to ensure smooth inter-departmental communication.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Participated in regular meetings with other supervisors or managers to discuss current challenges or opportunities within the department .
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Investigated and resolved customer and vendor issues to retain business.
- Investigated customer inquiries regarding delivery status or delays.
- Developed initiatives for improving customer satisfaction ratings related to dispatch services.
- Answered customer requests with information about product availability, shipping information and status updates.
- Alerted personnel of road and weather hazards to minimize accidents and delays.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed day-to-day duties accurately and efficiently.
Owner/Operator Truck Driver
Speedy Transport
Brampton
01.2010 - 04.2017
- Operated commercial truck to transport goods and materials over long distances.
- Followed all applicable rules, laws and regulations governing the safe operation of a large vehicle.
- Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
- Provided customer service by responding to inquiries in person or via telephone and email.
- Notified customers of potential late deliveries, resulting in decrease in calls to company support line.
- Communicated with customers regarding delivery times and location details.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Performed regular inspections and completed vehicle repairs.
- Observed driving regulations and safety procedures, maintaining excellent safe driving record.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
Education
High School Diploma -
Panjabi University
Punjab,India03-2000
Skills
- Driver supervision
- Customer relations
- Route planning
- Safety compliance
- Time management
- Interpersonal skills
- Team leadership
- Service requests
- Positive communication skills
Timeline
Dispatch Supervisor
Gray jay Ground Inc.
05.2017 - Current
Owner/Operator Truck Driver
Speedy Transport
01.2010 - 04.2017
High School Diploma -
Panjabi University
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