Narinder Kaur Khalar
Brampton,Ontario
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch oral and written communication skills, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
Business Development Executive
EMPLOYD GROUP
11.2022 - Current
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom-line profit.
- Strategized and implemented successful approaches to revitalize underperforming product lines and create profit-generating enterprises.
- Streamlined operations by delivering recommendations for knowledge-base processes and procedures.
- Led cross-functional teams to create impactful messaging, demand-generation programs and sales tools.
- Collaborated with sales and marketing departments to support business objectives and client acquisition.
- Developed short-term and long-term sales objectives and strategic plans to meet market needs.
- Evaluated current service needs and product satisfaction levels with established customers to improve offerings.
- Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
- Identified revenue opportunities by collaborating with distribution partners.
- Investigated and addressed business development challenges to proactively mitigate problems.
- Developed and implemented value-added strategies to increase profitability, expand market share, and cement customer relationships.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Created strategic and tactical sales initiatives for forward planning to meet key objectives.
- Created vision and provided leadership for targeting larger prospects.
- Defined and integrated roles, responsibilities and processes for business team and data management organization.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
Customer Service Representative
Hospital Bed Rental Inc.
10.2021 - 01.2023
- Answered a constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Clarified customer issues and the determined root cause of problems to resolve product or service complaints
- Recorded account information to open new customer accounts
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Diploma - Agri-Business Management
Skills
- Communication Skills
- Customer Service and Assistance
- Critical Thinking
- Skilled in Microsoft Office
- Building Customer Trust and Loyalty
- Administrative and Office Support
- Customer Retention Strategies
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Clear Public Speaking Skills
- Business Development and Planning
- Customer Account Management
- Courteous with a Strong Service Mindset
- Market Research
- Microsoft Office
- Sales and Marketing
https://www.linkedin.com/in/narinder-kaur-khalar/
Timeline
Business Development Executive - EMPLOYD GROUP
11.2022 - Current
Customer Service Representative - Hospital Bed Rental Inc.
10.2021 - 01.2023
Lambton College of Applied Arts And Technology - Diploma, Agri-Business Management
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