Narinderjit Sohal
Brampton
Summary
Professional with strong background in dental office operations, adept at managing patient schedules, handling billing and insurance processes, and ensuring smooth front-office workflow. Known for fostering collaborative team environment and consistently achieving operational goals. Reliable and adaptable, with expertise in customer service, appointment coordination, and administrative tasks.
Overview
8
8
years of professional experience
Work History
Dental Front Office Receptionist/Office Administrator
Sandalwood Dental Clinic
205 Van Kirk Drive, Unit #7, Brampton, ON, L7A 3V4
03.2020 - Current
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
- Collaborated with dental team members to maintain a clean, safe, and compliant work environment at all times.
- Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
- Handled incoming calls professionally and courteously while ensuring accurate message-taking for dental staff followup.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Fostered strong relationships with patients to encourage loyalty, resulting in repeat visits and positive word-of-mouth referrals.
- Supported the dentist in treatment planning by obtaining necessary information from patients and updating their records accordingly.
- Increased revenue by diligently tracking insurance claims, processing payments, and resolving billing issues.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Performed various administrative tasks by filing, copying and faxing documents.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
Dental Assistant
Sandalwood Dental Clinic
205 Van Kirk Drive, Unit #7, Brampton, ON, L7A 3V4
08.2017 - 02.2020
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Assisted in emergency dental procedures, providing critical support in high-pressure situations.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, casts and impressions.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
Education
Dental Assistant - Dental
Medix College
Brampton, ON11-2017
Skills
- Office management
- Insurance billing
- Knowledgeable in Abeldent
- Teamwork and collaboration
- Customer service
- Dental radiography
- Dental impressions
- Equipment sterilization
- CPR/AED
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Award of Excellence
I got this award during dental assistant program 2016-2017 for Academics, passion for learning and achieving a minimum weighted average of 90%.
Timeline
Dental Front Office Receptionist/Office Administrator
Sandalwood Dental Clinic
03.2020 - Current
Dental Assistant
Sandalwood Dental Clinic
08.2017 - 02.2020
Dental Assistant - Dental
Medix College