Narinder Singh
Surrey,BC
Summary
Results-driven professional with expertise in both Security and Hospitality Management, offering 2 years of experience in security operations and 11 years of experience in restaurant management. Proven track record of ensuring safety and security, while also driving business growth and customer satisfaction. Skilled in conflict resolution, crisis management, and team training. Dedicated to delivering exceptional service, maintaining a safe and secure environment, and exceeding expectations.
Overview
14
14
years of professional experience
Work History
Uber Driver
Uber And Lyft
03.2023 - Current
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
Security officer
Paladin Security
11.2021 - Current
- Conducted thorough security checks, Responded quickly to alarms and emergencies, Maintained detailed incident reports, Trained new employees on company protocols
Food Service Supervisor
Pizza Hut
10.2019 - 11.2021
- Trained and supervised team of employees, Managed inventory and supplies, Ensured food safety standards were met, Maintained high-quality customer service, Reports analysis and takes action accordingly.
Restaurant Manager
Pizza hut
03.2018 - 07.2019
- Managed a team of 10+ employees, Maintained high food quality standards, Achieved sales targets, Handled inventory management, Ensured exceptional customer service, Implemented cost control measures, Maintain monthly and yearly sales data to analyze the Restaurant performance, Ideal vs
- Actual inventory analysis.
Restaurant Manager
The Rich People, Lounge & Bar
11.2017 - 03.2018
- Managed and trained a team of 15+ staff members, Implemented cost-saving measures while maintaining quality standards, Developed and implemented new menu items, Maintained high customer satisfaction ratings
Restaurant Manager
Underdoggs Brewery & Kitchen
04.2017 - 10.2017
- Led team to increase sales monthly, Implemented cost-saving measures resulting in overall profits, Conducted staff training programs on customer service and upselling, Collaborated with kitchen staff to improve menu offerings
Assistant Restaurant Manager
Nandos
03.2016 - 03.2017
- Supervised and trained staff, Maintained cleanliness and hygiene standards, Assisted with inventory management, Developed promotional events to increase sales, Collaborated with upper management on budget planning, Conducted performance evaluations of employees
Assistant Restaurant Manager
Dunkin Donuts
12.2015 - 03.2016
- Assisted General Manager in daily operations, Managed customer inquiries and complaints, Led team of employees to deliver exceptional service, Gained experience in a fast-paced environment
Assistant Restaurant Manager
Pizza hut
02.2015 - 12.2015
- Trained and supervised staff, Maintained inventory and ordered supplies, Handled customer complaints, Assisted with marketing and promotional events, Implemented cost-saving measures, Conducted performance evaluations for team members
Shift Manager
Pizza hut
07.2012 - 01.2015
- Supervised staff and delegated tasks, Trained new employees on company policies, Monitored inventory levels and placed orders, Handled customer complaints and resolved issues promptly, Implemented strategies to improve sales and profitability
Restaurant Supervisor
Sutlej Restaurant & Beer Bar
10.2011 - 05.2012
- Managed staff schedules and trained new employees, Maintained inventory and ordered supplies as needed, Ensured compliance with safety and sanitation regulations, Fostered positive relationships with customers to promote repeat business
Assistant Banquet Manager
Anmol Palace, Restaurant & Beer Bar
10.2010 - 10.2011
- Assisted with planning and execution of events, Managed banquet staff and resources, Ensured high-quality service and guest satisfaction, Coordinated with clients for event details, Maintained inventory and budget for events, Trained new banquet staff members
Education
British Columbia Security License -
12.2023
Canadian Firearm-RCMP -
02.2023
Work safe BC -
09.2021
Bachelor of Hotel Management & Catering Technology -
Punjab Technical University
India, SBS Nagar12.2010
12th standard -
JSFH KHALSA SENIOR SECONDARY SCHOOL
India, SBS Nagar12.2006
10th standard -
JSFH KHALSA SENIOR SECONDARY SCHOOL
India, SBS Nagar12.2004
Skills
- Problem-solving
- Conflict Resolution
- Report Writing
- Decision-making
- Computer Literacy
- Emergency Response Procedures
- Firearms Training
- Interpersonal Communication
- First Aid/CPR
- Leadership
- Communication
- Customer Service
- Financial Management
- Time Management
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional
Timeline
Uber Driver
Uber And Lyft
03.2023 - Current
Security officer
Paladin Security
11.2021 - Current
Food Service Supervisor
Pizza Hut
10.2019 - 11.2021
Restaurant Manager
Pizza hut
03.2018 - 07.2019
Restaurant Manager
The Rich People, Lounge & Bar
11.2017 - 03.2018
Restaurant Manager
Underdoggs Brewery & Kitchen
04.2017 - 10.2017
Assistant Restaurant Manager
Nandos
03.2016 - 03.2017
Assistant Restaurant Manager
Dunkin Donuts
12.2015 - 03.2016
Assistant Restaurant Manager
Pizza hut
02.2015 - 12.2015
Shift Manager
Pizza hut
07.2012 - 01.2015
Restaurant Supervisor
Sutlej Restaurant & Beer Bar
10.2011 - 05.2012
Assistant Banquet Manager
Anmol Palace, Restaurant & Beer Bar
10.2010 - 10.2011
British Columbia Security License -
Canadian Firearm-RCMP -
Work safe BC -
Bachelor of Hotel Management & Catering Technology -
Punjab Technical University
12th standard -
JSFH KHALSA SENIOR SECONDARY SCHOOL
10th standard -
JSFH KHALSA SENIOR SECONDARY SCHOOL
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