Narinder Singh
Toronto,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Team Leader
Beck Taxi
06.2022 - Current
- Achieved high levels of customer satisfaction with timely problem resolution and effective communication.
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Reviewed individual performance metrics, offering constructive feedback and coaching to drive continuous improvement.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
Education
Post Graduate - Supply Chain Management - Logistics
Canadore College of Applied Arts And Technology
Toronto, ON01.2023
Post Graduate - Project Management - Information Technology
Canadore College of Applied Arts And Technology
Toronto, ON05.2022
Degree - Bachelor of Computer Applications
Maharshi Dayanand University
Rohtak, IndiaSkills
- Technical Support
- Complaint resolution
- Customer service excellence
- Call center experience
- Quality Control
- Administrative Support
Languages
English
Professional Working
Timeline
Customer Service Team Leader
Beck Taxi
06.2022 - Current
Post Graduate - Supply Chain Management - Logistics
Canadore College of Applied Arts And Technology
Post Graduate - Project Management - Information Technology
Canadore College of Applied Arts And Technology
Degree - Bachelor of Computer Applications
Maharshi Dayanand University
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