Summary
Overview
Work History
Education
Skills
Languages
AMITOJ SINGH
Timeline
Generic

Narinder Singh

LUDHIANA,PUNJAB

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

36
36
years of professional experience

Work History

MANAGER

NEW VISHAL CARRIER
07.2007 - Current
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Controlled costs to keep business operating within budget and increase profits.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Manager of Operations

HIND RATAN TRANSPORT
02.1997 - 05.2007
  • Streamlined operational processes by implementing efficient workflow management strategies.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Managed cross-functional teams for successful project completion and timely delivery.
  • Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
  • Optimized inventory control procedures to minimize stockouts and excess inventory levels.
  • Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
  • Mentored junior team members in their career progression pathing endeavors towards managerial roles within the company structure framework.
  • Trained new employees on proper protocols and customer service standards.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Manager

PRAKASH AIR-FRIEGHT(FED-EX)
04.1988 - 03.1998
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Education

BBA - Business Administration

GOVT.COLLEGE
HOSHIARPUR
03.1986

High School Diploma -

GOVT. SEN SECONDARY SCHOOL
NADALON
03.1981

Skills

  • Policy Implementation
  • Marketing
  • Performance Management
  • Workforce Management
  • Operations Management
  • Business Administration
  • Performance Evaluations
  • Time Management
  • Customer Relationship Management (CRM)
  • Verbal and Written Communication
  • Problem Solving
  • Effective Communication
  • Decision Making

Languages

English
Professional Working
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

AMITOJ SINGH

Amitoj singh is my son. He's working as Head dispatcher in amazon dsp TLA EXPRESS INC.( Calgary, Alberta ,Canada)

Timeline

MANAGER

NEW VISHAL CARRIER
07.2007 - Current

Manager of Operations

HIND RATAN TRANSPORT
02.1997 - 05.2007

Manager

PRAKASH AIR-FRIEGHT(FED-EX)
04.1988 - 03.1998

BBA - Business Administration

GOVT.COLLEGE

High School Diploma -

GOVT. SEN SECONDARY SCHOOL

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