Summary
Overview
Work History
Education
Skills
Capstone Project - Title
Accomplishments
Timeline
Generic

Narinder Sandhu

14545 59 B Avenue Surrey,BC

Summary

Experienced people manager with exemplary customer service and security skills. Additionally, equipped with an accomplished pedagogic career of more than a decade, looking to leverage my extensive background in management and communication into a new role.

Overview

23
23
years of professional experience

Work History

Babysitter

Family Babysitter

• Preparing children for bed, including reading stories and other bedtime routines
• Reprimanding children for bad behaviour, as needed
• Assisting children in homework and other school projects
• Planning games, puzzles, and other fun activities with children
• Managing the household including making and receiving phone calls, preparing meals, and performing other light duties

Supervisor

Triple O's by White Spot
01.2018 - Current
  • Responsible for providing excellent customer service by assisting the unit manager in overall restaurant operations to achieve desired results in customer relations and profitability
  • Managed inventory and employee attendance while maintaining a high level of guest satisfaction and hospitality
  • Honed my adaptability skills by working on varied shift schedules and ensuring the restaurant adhered to the schedule and problem-solved issues at hand
  • Identified 'hotspots' and executed solutions to revamp the improvement areas
  • Handled and resolved customer complaints
  • Furthermore, resolved conflicts between coworkers to maintain a collaborative work environment
  • Coordinated with the Executive chef in conducting daily inventory and organising the restaurant
  • Monitored hourly sales, waste, labour and staff procedures
  • Filed daily paperwork including completion of paperwork into clear view.

Security Guard

Polo Security Services
01.2020 - 01.2023
  • Utilised CCTV systems and patrolled assigned areas to conduct vigilant surveillance and monitored the premises to detect and prevent security threats and breaches
  • Ensured adherence to security protocols, company policies and regulations to maintain a secure environment
  • Maintained accurate and detailed logs and reports of security incidents and breaches
  • Furthermore, documented all activities, including patrolling, inspections and interactions, in an organised manner
  • Provided excellent customer service by assisting visitors, employees and guests with inquiries or directions
  • Responsible for effectively communicating security procedures and regulations to individuals entering the premises
  • Employed conflict resolution skills to handle challenging situations while maintaining professionalism and security standards.

Professor

Gurukul Institute
01.2015 - 01.2017
  • Responsible for managing 30 students, aged 15-18
  • Built a collaborative and friendly classroom environment using and enforcing team teaching and interactive learning
  • Increased the overall performance of the class by implementing creative and challenging coursework
  • Maintained class records and reports on each child
  • Active participation and leadership roles in implementing administrative tasks and meetings.

Primary School Teacher

Adarsh Shiksha Kendra
01.2002 - 01.2015
  • Taught students from low socio-economic backgrounds who cannot afford private schools
  • Managed schedules of teachers, and organized office functions and daily operations
  • Chaperoned field trips and science trips to maintain safety and encourage learning
  • Member of school administrative and fundraising committee
  • Designed engaging curriculum, lesson plans and assessment tools for diverse groups of students
  • Initiated literacy activities and tailored instruction and techniques to adapt to 'students' varying needs
  • Collaborated with faculty members to provide extra help classes for students with special needs
  • Organized fundraisers to raise money for children who were unable to afford tuition fees
  • Planned instruction strategy for classes
  • Implemented an instruction approach that was calm, yet authoritative
  • Encouraged collaboration amongst students on projects and class problems
  • Engaged in weekly discussions with students regarding the economic demographics and encouraged active participation.

Post Graduate Teacher (Economics)

DIPS School
01.2001 - 01.2002

Education

Master of Education -

University of British Columbia
12.2019

Bachelor of Education -

Government College of Education
12.2000

Master of Economics -

Doaba College
12.1999

Bachelor of Science -

KMV College
12.1997

Skills

  • Customer service skills
  • Persuasion
  • Oral and written communication
  • Leadership
  • Time management
  • Patience and Empathy
  • Strong work ethic

Capstone Project - Title

My project was designed to examine the incidences of school dropouts in developing countries such as India. Through the project, we were able to infer the alarming number of students dropping out of schools belonging to rural areas and at the primary level. The main objective of the project was to examine the causes of school dropout, review the dropout literature across other developing nations and identify strategies applicable to India. The exploration of the data and research literature revealed that there were factors both intrinsic and extrinsic to the educational system, which are responsible for dropping out. I inferred that despite considerable efforts, enrolment in school fails to translate into attendance and keeping the child in school is still an issue. My project called upon concrete policies of the education system and a political will to implement them.

Accomplishments

  • Standard First Aid and CPR Certificate
  • Class 7 driver's license
  • Awarded merit scholarship in Bachelor of Science (Economics) and placed second rank at the college- Doaba College, India.
  • Achieved Rank 3 in the University in M.A. Economics.
  • Certificate of Netizen Foundation and Advanced Certificate in Java Application Development with outstanding from IBM Global Services, India
  • Completed management training course in export under Ministry of Small Scale Industries (Govt. of India)

Timeline

Security Guard

Polo Security Services
01.2020 - 01.2023

Supervisor

Triple O's by White Spot
01.2018 - Current

Professor

Gurukul Institute
01.2015 - 01.2017

Primary School Teacher

Adarsh Shiksha Kendra
01.2002 - 01.2015

Post Graduate Teacher (Economics)

DIPS School
01.2001 - 01.2002

Babysitter

Family Babysitter

Master of Education -

University of British Columbia

Bachelor of Education -

Government College of Education

Master of Economics -

Doaba College

Bachelor of Science -

KMV College
Narinder Sandhu